Trust and Distrust in Digital Economies

Ryan, Philippa

doi:10.4324/9781351104845

Cited by 12 publications

(7 citation statements)

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“…Today, many native-born American citizens report a distrust of the government. And recent polling has shown that Americans generally (not just on the border region) are aware of their fellow citizens' increasing distrust of the government (Rainie et al, 2019). For Latinos in particular, and especially those living in border regions-whose distrust should not be confused with a lack of patriotism 3 -the racialization of immigration policies is one of several issues that can lead them to be less trusting of governmental services (Cruz et al, 2018;Michelson, 2007).…”

Section: Coproduction In Borderlandsmentioning

confidence: 99%

When Government Is Not the Solution: The Role of Community Organizations in Outreach

Byham

Martinez-Gomez

Kilburn

et al. 2023

J. Public Nonprof Aff.

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Trust between government entities and the public is critical; without it, communities become paralyzed in their ability to act collectively and for the greater good. Establishing and maintaining this trust, however, can be difficult. The outreach and coproduction performed by the coalition of organizations described in this article provide examples of how to address several interrelated problems of public distrust in the government. When viewed in their proper light, these examples enrich the theoretical understanding of contract failure theory. Rather than take advantage of their advantages in power, governments increasingly leverage the power of reciprocity to accomplish their goals by relying on preexisting community trust in nonprofits. Self-interest well understood is a critical component of this reciprocal relationship: it works best when government secures resources, funding, and access to policy processes, in return for nonprofit resources such as service delivery, political support, buy-in, and legitimacy. In this indirect way, nonprofit coproduction can help to foster perceptions of legitimacy and trust in government.

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Section: Coproduction In Borderlandsmentioning

confidence: 99%

When Government Is Not the Solution: The Role of Community Organizations in Outreach

Byham

Martinez-Gomez

Kilburn

et al. 2023

J. Public Nonprof Aff.

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“…3. Since Clive Humby originally coined the analogy "data=new oil" in 2006, this expression got popularity and is now widespread (see, e.g., Pantano & Willems, 2022;Ryan, 2019). As van Zeeland (2019) noted, though, "the most obvious flaw in the analogy is that gathering digital behavioral data comes at (almost) zero cost.…”

Section: Notesmentioning

confidence: 99%

Brushing Society Against the Grain: Digital Footprints, Scraps, Non-Human Acts, Crumbs, and Other Traces

Comunello

Martire

Sabetta

2022

American Behavioral Scientist

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This article explores the growing role of traces and footprints in social science, giving an outline of the main concepts and empirical questions discussed in this special issue. Remarkably, the study of traces (unobtrusive, necessarily interpretative, theory-driven and data-fueled at the same time) considers them as unwillingly insightful and strategic materials. However, the difference between information “intentionally transmitted” and information “accidentally leaked” gets fuzzy especially in online communication and social network. In this sense, by interpreting the “digital data deluge” as a social trace deluge, issues of algorithmic environments, users’ participation, datafied biases, and transparency are addressed. Finally, it is argued that traces, data exhaust, and residual information help overcoming standard dichotomies in social science (e.g., human vs. non-human realms, quantitative vs. qualitative, online vs. offline activities), both methodologically and theoretically.

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“…The general definition of economy-based trust in the business domain is the evaluation of costs and benefits resulting from a cooperative relationship (Archiati, 2016). While costs are the likeliness of punishment or likelihood of retribution, benefits are direct savings in cost and time (Ryan, 2019). Ratnasingam (2005) further addressed that economic benefits in the e-commerce context should be explained with the technical competence of the transaction platform.…”

Section: Literature Reviewmentioning

confidence: 99%

Hierarchal Formation of Trust on Peer-to-Peer Lodging Platforms

Luo

Tang

Kim

et al. 2021

Journal of Hospitality & Tourism Research

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Based on the concept of trust from a hierarchical approach and with the support of processing fluency theory, the current study investigates customer trust, and its relationships with flow experience, satisfaction, and repatronage intention on peer-to-peer (P2P) lodging platforms. Customer flow experience on the Airbnb platform is verified to be an antecedent of economy-based trust. The hierarchical organization of trust is also proved applicable in the context of sharing economy websites (economy-based trust → information-based trust → identification-based trust). The results provide marketers and hosts of P2P lodging platforms effective strategies to assist customers form trust in sequential steps and in multiple perspectives. The present study is a pioneer which in depth examined trust formation in the emerging sharing economy platforms.

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Trust and Distrust in Digital Economies

Cited by 12 publications

References 0 publications

When Government Is Not the Solution: The Role of Community Organizations in Outreach

When Government Is Not the Solution: The Role of Community Organizations in Outreach

Brushing Society Against the Grain: Digital Footprints, Scraps, Non-Human Acts, Crumbs, and Other Traces

Hierarchal Formation of Trust on Peer-to-Peer Lodging Platforms

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