Trust-building mechanisms utilized in outsourced IS development projects: a case study

Lander, Maria Cristina; Purvis, Russell L.; McCray, Gordon E.; Leigh, William

doi:10.1016/j.im.2003.10.001

Cited by 120 publications

(114 citation statements)

References 30 publications

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“…The knowledge on what causes trust to decline, what are the adverse effects of absence of trust and how to build trust in a team, can create an awareness on the importance of trust in software development teams. Several studies particularly investigate the impact of trust in non-Agile teams [5,45,51,54,60], and Agile teams [35,48]. We are only able to discuss selected studies due to space constaints.…”

Section: Discussion and Related Workmentioning

confidence: 99%

“…Through a case study of an outsourced information systems development project, Lander, Purvis, McCray and Leigh [45] argue that building trust amongst team members in different locations is especially difficult because the individuals involved in the project often have little or no prior experiences working together with other individuals in the team, and yet rely on one another's expertise and judgement for a successful project. Oza, Hall, Rainer and Grey [54] conducted a study based on an empirical investigation of eighteen mature software companies located in India.…”

Section: Discussion and Related Workmentioning

confidence: 99%

“…Trust is, however, affected in distributed teams [9,51,58]. Several studies discuss the impact of trust in software development teams [51,5,54,45,60,42]. There is, however, a paucity of studies into the impact of trust in distributed Agile software development [35,49].…”

Section: Introductionmentioning

confidence: 99%

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Understanding lack of trust in distributed agile teams: a grounded theory study

Dorairaj

Noble

Malik

2012

16th International Conference on Evaluation &Amp; Assessment in Software Engineering (EASE 2012)

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Background: Trust fuels team performance and contributes to build an effective and cohesive team. The self-organizing and collaborative nature of Agile teams increases the importance of trust in software development teams. Trust is, however, affected in distributed teams. Aim: Through a Grounded Theory study we investigate the impact of trust in distributed Agile teams. Method: We interviewed 45 Agile practitioners from 28 different software companies in the USA, India and Australia, over a period of 3 years, using semi-structured open-ended questions. Results: In this paper, we present the reasons for lack of trust and its adverse effects in distributed Agile teams that emerged from the analysis, using the causal-consequences theoretical model. Conclusion: Understanding the causes and consequences of lack of trust can develop awareness of the importance of trust in distributed teams and pave ways for effectively building trust in project-oriented contexts.

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Section: Discussion and Related Workmentioning

confidence: 99%

Section: Discussion and Related Workmentioning

confidence: 99%

See 1 more Smart Citation

Understanding lack of trust in distributed agile teams: a grounded theory study

Dorairaj

Noble

Malik

2012

16th International Conference on Evaluation &Amp; Assessment in Software Engineering (EASE 2012)

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“…Previous research has attested to the importance of trust in business interactions. Trust among stakeholders was found to be a key success factor in outsourced IT projects (Lander, Purvis, McCray, & Leigh, 2004;Sabherwal, 1999). Trust is also critical in business and social interactions marked by the dependency of one party on another and a lack of control over the other party (Gefen, 2004;Fukuyama, 1995;Hosmer, 1995;Mayer et al, 1995).…”

Section: Trustmentioning

confidence: 99%

Impact of Relational Management and Culture on System Success Perceptions in an IT Outsourcing Project

Dutta

Silver²,

Omolayole³

2017

IJBM

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This study investigates whether trust between user and vendor can lead to formation of system success perception in the mind of the user in an IT outsourcing project. Further, the impact of culture in the form of user power distance index on the relationship between trust and user system success perception is tested. Results confirm that trust can lead to formation of system success perception, however, culture in the form of user power distance index was not found to impact the relationship between trust and user system success perception.

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“…The concept of trust was already used in IS research (Mohtashami et al 2006, Gefen 2004, Lander et al 2004, Sahberwal 1999 and in related environments as R&D (Blomqvist 2005) and business to business relationships (Blois 1999).…”

Section: Theory: Trust and Controlmentioning

confidence: 99%

IT Governance in SMEs: Trust or Control?

Devos

Landeghem

Deschoolmeester

2009

IFIP Advances in Information and Communication Technology

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Abstract. It is believed by many scholars that a small and medium-sized enterprise (SME) cannot be seen through the lens of a large firm. Theories which explain IT governance in large organizations and methodologies used by practitioners can therefore not be extrapolated to SMEs, which have a completely different economic, cultural and managerial environment. SMEs suffer from resource poverty, have less IS experience and need more external support. SMEs largely contribute to the failure of many IS projects. We define an outsourced information system failure (OISF) as a failure of IT governance in an SME environment and propose a structure for stating propositions derived from both agency theory and theory of trust. The theoretical question addressed in this paper is: how and why do OISFs occur in SMEs? We have chosen a qualitative and positivistic IS case study research strategy based on multiple cases. Eight cases of IS projects were selected. We found that trust is more important than control issues like output-based contracts and structured controls for eliminating opportunistic behaviour in SMEs. We conclude that the world of SMEs is significantly different from that of large companies. This necessitates extra care to be taken on the part of researchers and practitioners when designing artefacts for SMEs.

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Trust-building mechanisms utilized in outsourced IS development projects: a case study

Cited by 120 publications

References 30 publications

Understanding lack of trust in distributed agile teams: a grounded theory study

Understanding lack of trust in distributed agile teams: a grounded theory study

Impact of Relational Management and Culture on System Success Perceptions in an IT Outsourcing Project

IT Governance in SMEs: Trust or Control?

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