Trust in Digitalization and AI: Findings from a Qualitative Study on Healthcare Professionals in Germany

Abstract

The acceptance and use of digital technologies depend on the trustworthiness attributed to them. Experts were interviewed about how they assign trust to digital technologies or AI (N=12). The data were analyzed applying the focused qualitative content analysis. All of the experts have experience with digital technologies, but only seven with AI. The majority of experts generally trust digital technologies, but only five experts expressed a general trust in AI. Similar reasons contributing to trust building were given for digital technologies and AI. The results show the complexity of the trust building process and the construct of trust itself. The development of explainable AI and professional training are prerequisites to support a critical and safe use of these technologies.

Artificial Intelligence in Governance: A Comprehensive Analysis of Ai Integration and Policy Development in The German Government

“…Cho's discussion [5] on AI in public administration, including healthcare, provides insights into the legal and historical context of AI adoption in Germany. Furthermore, the study by Babitsch et al [1] on trust in digitalization and AI among healthcare professionals in Germany highlights the importance of trust-building and transparency in the adoption of these technologies. This analysis examines the impact of AI on healthcare administration in Germany, focusing on the challenges of trust, ethical considerations, and the need for professional training in AI technologies.…”