Trust, information sharing and uncertainty: An empirical investigation into their impact on sustainability in service supply chains in the United Arab Emirates

Khan, Mehmood; Hussain, Matloub; Papastathopoulos, Avraam; Manikas, Ioannis

doi:10.1002/sd.1856

Cited by 39 publications

(35 citation statements)

References 63 publications

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“…This study shows that perceived information sharing quality has a significant effect on partnership trust. This research result is consistent with that of Khan et al [60] and Dubey et al [61], who found that information sharing quality is a contributing factor to partnership trust. However, the perceived information sharing quality does not show any significant effect on partnership commitment.…”

Section: Resultssupporting

confidence: 92%

“…According to the commitment-trust theory, timely, relevant, and reliable information can create trust in partnerships [21] because information sharing can break corporate boundaries and provide cooperation, connectivity, and coordination among supply chain partners [59]. In a recent study, Khan et al [60] also found that the quality of information sharing has a significant impact on trust in the service supply chain. In the E-commerce industry, if the quality of information shared from an EDSP is good, the E-commerce enterprise may thus trust more in this express delivery provider.…”

Section: Development Of Hypothesesmentioning

confidence: 99%

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Effects of Partnership Quality and Information Sharing on Express Delivery Service Performance in the E-commerce Industry

et al. 2020

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This study applies the partnership quality theory to investigate how the perceived information sharing quality from express delivery service providers can affect logistics service performance for online shoppers in terms of partnership quality (including trust and commitment) and willingness to share information from E-commerce enterprises. Based on 421 samples of E-commerce enterprises in China, the results of structural equation modelling revealed that perceived information sharing quality affects partnership trust, which in turn affects the partnership commitment and willingness to share information. Partnership quality and willingness to share information affect the perceived performance of the express delivery services. Surprisingly, information sharing quality does not play a role in commitment. This study provides a theoretical contribution to E-commerce supply chain research in constructing a cognition, affective, behavior, and conative performance model for further research.

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Section: Resultssupporting

confidence: 92%

Section: Development Of Hypothesesmentioning

confidence: 99%

Effects of Partnership Quality and Information Sharing on Express Delivery Service Performance in the E-commerce Industry

et al. 2020

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“…These three views all facilitate the decision to share information which also fosters greater trust. In line with this, a study by Khan et al (2018) shows that information sharing has a positive and significant impact on trust. Furthermore, the process of accumulating education enables such a person to develop larger and more knowledgeable social networks.…”

Section: Human Capitalmentioning

confidence: 54%

The role of adverse economic environment and human capital on collaboration within agri-food supply chains

Papaioannou

Mohammed

Despoudi

et al. 2020

International Journal of Information Management

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“…(Black and Hartel, 2003;Liu et al, 2011). Although the concept of sustainability has been investigated in manufacturing supply chains, the notion has recently staring gaining attention pertaining to service supply chains (Hussain et al, 2016a;Khan et al, 2018c).…”

Section: Theoretical Frameworktakeholder Theorymentioning

confidence: 99%

A multi-stakeholders view of the barriers of social sustainability in healthcare supply chains

Hussain

Khan

Ajmal

et al. 2019

SAMPJ

Self Cite

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Purpose The purpose of this paper is to develop a framework for the identification, categorization and prioritization of social sustainability barriers in health-care supply chains. Design/methodology/approach An exploratory survey tool is used to identify barriers that are relevant to a health-care supply chain. The identified barriers are grouped into five main categories and experts’ opinions were applied to validate the content. Finally, an analytical hierarchical process (AHP) is used to prioritize the main categories and sub-categories of the barriers. Findings The exploratory phase identified 34 barriers that are relevant to a health-care supply chain. These barriers were grouped into the following categories: poor infrastructure, organizational culture, poor coordination, stakeholder disparity, and uncertainty. Organizational culture and poor coordination were assigned the highest priority through the AHP. Overall, lack of management support, lack of commitment and lack of coordination were found to be the top relevant barriers to a health-care supply chain. Research limitations/implications This study only explored and prioritized the barriers of social sustainability. Future research should explore the impact of the identified barriers on the overall performance of the hospital supply chain. Practical implications The findings of this study may be of value to the local health-care industry in achieving their objectives by overcoming social sustainability barriers, which would in turn facilitate the implementation of social sustainability programs that can positively contribute to the overall supply chain performance. Social implications Social sustainability has grown in importance as a pressurizing issue to push supply chain managers to assess their social impacts on the communities. This is especially important in service supply chains such as health care, where human element is a part of every stage. Originality/value Despite practitioners’ and academics’ growing emphasis on the social dimension of sustainability, the categorization and prioritization of social sustainability practices across health-care supply chains and general service care supply chains have not been addressed. This study aims to cover this gap by contributing to both the academic literature and the practical health-care environment.

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Trust, information sharing and uncertainty: An empirical investigation into their impact on sustainability in service supply chains in the United Arab Emirates

Cited by 39 publications

References 63 publications

Effects of Partnership Quality and Information Sharing on Express Delivery Service Performance in the E-commerce Industry

Effects of Partnership Quality and Information Sharing on Express Delivery Service Performance in the E-commerce Industry

The role of adverse economic environment and human capital on collaboration within agri-food supply chains

A multi-stakeholders view of the barriers of social sustainability in healthcare supply chains

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