Trust, power and transaction costs in B2B exchanges — A socio-economic approach

Bunduchi, Raluca

doi:10.1016/j.indmarman.2007.05.003

Cited by 74 publications

(55 citation statements)

References 66 publications

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“…Astley, 1985;Daft, 1983;Sandberg, 2000;Weick, 1989) and (trust-related) inter-organizational studies (e.g. Bunduchi, 2008;Finch, Wagner, & Hynes, 2010). Qualitative methods such as ours, have the potential for shedding light on contradictory findings (Pratt & Rafaeli, 1997), revealing intuitive, intriguing research agendas (Price & Arnould, 1999;Sandberg, 2000), facilitating discovery (Rafaeli, Dutton, Harquail, & Mackie-Lewis, 1997), and "providing opportunities for advancing knowledge" (Locke & Golden-Biddle, 1997, p. 1029.…”

Section: Methodsmentioning

confidence: 99%

Temporal dynamics of trust in ongoing inter-organizational relationships

Ekici¹

2013

Industrial Marketing Management

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This paper reports the results of a qualitative study undertaken to understand the nature of trust and its consequences for both suppliers and buyers in short term (relatively new) and long term (older/more mature) relationships in inter-organizational contexts. Scholars have recently pointed out the importance of research that investigates the temporal characteristics and dynamics of trust in inter-organizational studies. Our paper responds to this call by indentifying the changing nature of the level of trust as the buyer-supplier relationship matures. Our findings contribute to sparse and conflicting previous research on the relationship between length of partnership and perceptions of trust, types of dark side consequences of trusting relationships, and reasons buyers and suppliers continue or terminate low/no-trust associations. Specifically, we illustrate that buyers and suppliers draw on substantially different metaphors for understanding the nature of trust in long and short term exchange relationships. Suppliers see marked differences in trust with long term versus short term exchange partners, while buyers see little or no difference. Suppliers and buyers also appear to have different conceptions of how trust is nested (or not) within the broader economic and/or personal relationship. Through our inductive model, we elaborate several types of betrayal and disappointment, distinguish several factors that lead suppliers and buyers to stay in relationships with partners they don't trust, and identify key issues that topple untrusting relationships into terminated relationships.

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Section: Methodsmentioning

confidence: 99%

Temporal dynamics of trust in ongoing inter-organizational relationships

Ekici¹

2013

Industrial Marketing Management

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“…Among numerous examples, Shiau and Luo (2012) referred to studies employing SET when addressing various business-related areas, including strategic behavior, customer service, business-to-business exchanges, or employee volunteerism (e.g., Bunduchi, 2008;Peloza, Hudson, & Hassay, 2009). Shiau and Luo's study of reciprocity and reputation in the context of online buying intention and satisfaction also identified the applicability of SET.…”

Section: Set and Leisure Researchmentioning

confidence: 99%

Tourism, Quality of Life, and Residents of A Rural Town

Alonso¹,

Nyanjom²

2016

Tourism Analysis

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Numerous studies have discussed the potential impacts of tourism on residents' quality of life (QOL). Despite this rich body of research, some researchers have identified the need to investigate this dimension using a qualitative approach as well as in rural areas where tourism is under development. Partly in response to these calls, the present study uses the case of a Western Australian town to investigate QOL through the lens of social exchange theory. Through focus groups, face-to-face interviews, and online questionnaires, qualitative data were gathered among the town's residents. Overall, the impacts of tourism on participants' QOL are positive. Four predominant exchanges related to QOL from tourism's effects emerged: economic, bonding, material, and cultural. Although economic exchanges—including job creation and income—are the main triggers of QOL, bonding exchanges—through volunteering and attending events—are also considered as fundamental. This study discusses key implications and suggests future research avenues.

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“…For example, Poppo and Zenger (2002) find empirical support for the proposition by using data from a sample of information service exchanges in the USA. Bunduchi (2008) proposes that the nature of inter-organizational relationships depends on the interaction between the logic of transaction cost economics and the need for trust and interdependencies between exchange partners. We thus propose:…”

Section: Relational Governance Mechanism and Contractual Governance Mmentioning

confidence: 99%

Supply chain integration, quality management and firm performance of pork processing industry in China

jinsoo¹

2009

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Trust, power and transaction costs in B2B exchanges — A socio-economic approach

Cited by 74 publications

References 66 publications

Temporal dynamics of trust in ongoing inter-organizational relationships

Temporal dynamics of trust in ongoing inter-organizational relationships

Tourism, Quality of Life, and Residents of A Rural Town

Supply chain integration, quality management and firm performance of pork processing industry in China

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