Trust requirements in e-business

Jones, Sara; Wilikens, Marc; Morris, Philip J.; Masera, Marcelo

doi:10.1145/355112.355128

Cited by 159 publications

(84 citation statements)

References 2 publications

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“…Our idea of assuming domain-specific trust enhancing (the supports) relationships is not unfounded. Jones et al [11] present a list of trust requirements for e-business. Haley et al [10] introduce the notion of trust assumptions to help discharge concerns about system security.…”

Section: Discussionmentioning

confidence: 99%

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Sociotechnical Trust: An Architectural Approach

Chopra

Paja

Giorgini

2011

Conceptual Modeling – ER 2011

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Abstract. Current approaches in sociotechnical systems consider trust to be either cognitive-referring to actors' mental models of each other-or technicalreferring to an actor's trust of a technical artifact. In this paper, we take a more expansive view of trust: in addition to the cognitive, we also consider trust in the architectural sense. Broadly, architectural trust applies at the level of roles. Our principal claim is that sociotechnical systems are essentially specified in terms of architectural trust. Whereas previous work has considered dependencies between actors as a fundamental social relation, we claim that no dependency can exist without the corresponding architectural trust.

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Section: Discussionmentioning

confidence: 99%

“…T(Alice, Dr.G, S.Ch, goodVisit) Alice T(Alice, Dr.F, S.Cam, goodVisit) (10) T(Alice, Dr.G, S.Cam, goodVisit) Alice T(Alice, Dr.F, S.Ch, goodVisit) (11) Similarly, if Alice trusts cognitively ModernLabs to deliver the results once she has paid for the tests, this does not mean that she technically trusts ModernLabs, and vice versa.…”

Section: Orthogonalitymentioning

confidence: 99%

Sociotechnical Trust: An Architectural Approach

Chopra

Paja

Giorgini

2011

Conceptual Modeling – ER 2011

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“…Therefore, product suppliers can build mutually valuable relationships with retailers through a trust-based collaboration process 45 . However, the manner in which trust is gained and its effect on e-business outcomes remain unclear 46 . Researchers from various disciplines have differing views on factors relating to trust in the electronic exchange platform and often define these factors in different ways.…”

Section: International Journal Of Electronic Commerce Studies 246mentioning

confidence: 99%

The Impact of Relationship Quality on Increased Electronic Cooperative Relationships

Yeh

2013

ijecs

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The increased electronic cooperative relationships of retailers and their opinions regarding focal firms are important factors in enhancing the value-added relationships between supplier and retailer. The principal purpose of this study is to organize and analyze the major factors affecting the electronic cooperative relationships between supplier and retailer. After reviewing the relevant literature, we integrate three constructs to identify factors affecting retailer willingness and apply an electronic exchange platform to increase cooperative relationships with their product suppliers. This study presents nine hypotheses based on data collected through a questionnaire survey of retailers in the Taiwanese automobile industry. This study uses a structural equation model to test the hypotheses using data from the respondents. Results show that relationship commitment is directly and positively related to increased electronic cooperative relationships, and increased electronic cooperative relationships are indirectly and positively related to trust, satisfaction, perceived service characteristics, coordination, and perceived adaptation.

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“…Following Jones et al (2000), we define e-business as 'the carrying out of business activities that lead to an exchange of value, where the parties interact electronically, using network or telecommunications technologies'. E-business adoption is defined as the possession of requisite hardware and software in conducting e-business.…”

Section: Introductionmentioning

confidence: 99%

The Adoption of E-Business by Organizations in China: An Institutional Perspective

Kshetri¹

2007

REMA

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Abstract:The Chinese e-business industry has a number of unusual features. Institutional factors such as strong nationalism, the state's entrenchment in the economy, political cognitive and political normative factors, regulative uncertainty, the role of professional associations, and the importance of business and social networks are deeply reflected in China's e-business development pattern. We argue that by approaching the Chinese ebusiness industry from the standpoint of institutional theory, we can capture these complex factors facilitating and hindering China's rapidly growing e-business industry. We thus employ an institutional perspective to explain the Chinese e-business landscape. In addition to advancing research on e-business in China, this paper also highlights several directions for future inquiry and implications for managers and policymakers.

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Trust requirements in e-business

Cited by 159 publications

References 2 publications

Sociotechnical Trust: An Architectural Approach

Sociotechnical Trust: An Architectural Approach

The Impact of Relationship Quality on Increased Electronic Cooperative Relationships

The Adoption of E-Business by Organizations in China: An Institutional Perspective

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