Abstract:The quest for an adequate model of trust in AI systems has led to rosters of influencing factors and proposals for how trust can be “designed-in.” An alternative is to consider trusting as an emergent. While progressive maturation of user trust may be desired, it is the exception. Trust can arise rapidly, but it can diminish in a heartbeat. It can be orthogonal to reliance. Trusting and relying are context-contingent. Work-centered design principles can make trustability achievable, but it can only be realized… Show more
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