2022
DOI: 10.26677/tr1010.2022.1081
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Turist Rehberlerinin Algılanan Marka Kişiliği, Turist Duyguları, Turist Memnuniyeti ve Turist Sadakati Arasındaki Yapısal İlişkilerin İncelenmesi (Investigation of The Structural Relations Between Tourist Guides Perceived Brand Personality, Tourist Emotions, Tourist Satisfaction and Tourist Loyalty)

Abstract: Turizm faaliyetlerinin ana unsurlarından biri olan turist rehberleri turizm sektöründe önemli bir role sahiptirler. Ancak turist rehberleri de verdikleri hizmetler doğrultusunda birbirleri ile rekabet içerisindedirler. Dolayısıyla sektörde tercih edilebilmeleri için turist rehberlerinin marka kişiler haline gelmeleri gerekmektedir. Markanın en önemli bileşenlerinden biri de marka kişiliğidir. Dolayısıyla bu çalışmanın temel amacı turist rehberlerinin marka kişil… Show more

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“…However, the biggest advantage of providing satisfaction is that it prevents the spread of negative thoughts about the product or service. The inclination of dissatisfied tourists to communicate their experiences with their surroundings is greater in comparison to that of satisfied tourists (Demir, 2021).…”
Section: Tourist Satisfactionmentioning
confidence: 93%
“…However, the biggest advantage of providing satisfaction is that it prevents the spread of negative thoughts about the product or service. The inclination of dissatisfied tourists to communicate their experiences with their surroundings is greater in comparison to that of satisfied tourists (Demir, 2021).…”
Section: Tourist Satisfactionmentioning
confidence: 93%