Turning lemons into lemonade: The role of proactive personality and information exchange in limiting reciprocal negative affect transference in service encounters

Liu, Xiao-Yu; Pater, Irene E. De; Ilies, Remus

doi:10.1002/job.2542

Cited by 5 publications

(2 citation statements)

References 56 publications

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“…However, as proactive individuals carry out anticipatory actions to obtain additional information, be aware of policies and increase their knowledge and knowhow of processes and the environment [128,129], they are more likely to have knowledge on the resources available. Moreover, as they can gather social and political knowledge [122], since they engage in more information exchange [138] and are very good at developing interpersonal relations [139], they will probably acquire more support and, as a result, perceive greater facilitating conditions for the use of a new technology, such as mobile banking. Hence, Hypothesis H5 (H5): Facilitating conditions mediate the positive relationship between customers' proactive personality and their intention to adopt mobile banking.…”

Section: The Mediating Role Of Facilitating Conditionsmentioning

confidence: 99%

Understanding Consumer Adoption of Mobile Banking: Extending the UTAUT2 Model with Proactive Personality

Hilal

Neira

2022

Sustainability

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Mobile banking is an innovative solution for improving financial inclusion; however, the use of this technology is still very limited in developing countries. Consequently, this study aims to investigate elements affecting mobile banking adoption in a developing country context by applying the well-known Unified Theory of Acceptance and Use of Technology two (UTAUT2) model. Since most existing investigations on mobile banking using the UTAUT2 neglect the effects of personality traits, this investigation extends the UTAUT2 with a new antecedent not considered in previous studies, the consumer proactive personality. This study empirically tests the proposed partial mediation model using path analysis with data collected from Lebanese bank customers who are current non-users of mobile banking. Results show a full mediation model, confirming that some UTAUT2 drivers fully mediate the effect that proactive personality has on consumer intention to adopt mobile banking and highlighting the relevance of proactive personality on all UTAUT2 drivers. This study expands the Unified Theory of Acceptance and Use of Technology two and examines how a personality trait—proactive personality—relates to mobile banking adoption through the UTAUT2 perceptions in a developing country context.

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Section: The Mediating Role Of Facilitating Conditionsmentioning

confidence: 99%

Understanding Consumer Adoption of Mobile Banking: Extending the UTAUT2 Model with Proactive Personality

Hilal

Neira

2022

Sustainability

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“…They are likely to take personal initiative to impact the world around them (Bakker et al. , 2012; Liu et al. , 2021).…”

Section: Theoretical Background and Hypothesesmentioning

confidence: 99%

Chief marketing officers' future focus and firms' sustainability marketing commitment

Thu

Tho

2022

APJML

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PurposeThis study examines a moderated moderation model in which the hardiness of chief marketing officers (CMOs) moderates the relationship between CMOs' future focus and firms' sustainability marketing commitment (SMC), and this moderating effect is moderated by CMOs' proactive personality.Design/methodology/approachA sample of 298 CMOs of firms in Vietnam was surveyed to collect data. Confirmatory factor analysis was employed to validate the measures of the constructs used in the model and structural equation modeling (SEM) was used to test the model and hypotheses.FindingsThe SEM results reveal that CMOs' future focus had a positive relationship with firms' SMC. Furthermore, both CMOs' hardiness and its interaction with CMOs' future focus had positive effects on firms' SMC. Finally, the three-way interaction between CMOs' future focus, hardiness and proactive personality had a positive effect on firms' SMC.Practical implicationsThe study findings assist firms in emerging markets in understanding the roles of some key personality-based resources of CMOs in fostering firms' SMC.Originality/valueThis study is among the first to investigate the roles of CMOs' personality-based resources (i.e. future focus, hardiness and proactive personality) in firms' SMC, offering insight into the sustainability marketing literature.

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New perspectives for studying the role of affect in interpersonal work relationships

et al. 2021

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SummaryThe impetus for this special issue, which focuses on the role of affect in interpersonal work relationships, derives from recent concerns scholars have expressed about one model of interpersonal work relationships, namely, the leader–member exchange (LMX) perspective. In particular, scholars have noted that research on the role of affect in LMX is being impeded because of three factors: (1) limited theoretical frameworks, (2) insufficient research integrating both relationship parties, and (3) a scarcity of studies that adopt a multilevel perspective. In this introductory article, we begin by detailing our reasons for undertaking the special issue and discuss why the three factors hamper research on affect, not only in LMX, but in understanding the nature of interpersonal work relationships in general. We next summarize the eight articles comprising this special issue and examine how each tackles the three issues by either considering alternative theoretical frameworks, incorporating all relational parties, and/or by taking a multilevel approach. Finally, we discuss new perspectives and promising directions for future research endeavors on this topic. It is our intention that this special issue should stimulate further research to explore the dynamic role affect plays in shaping interpersonal work relationships at multiple levels of organizational analysis.

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Turning lemons into lemonade: The role of proactive personality and information exchange in limiting reciprocal negative affect transference in service encounters

Cited by 5 publications

References 56 publications

Understanding Consumer Adoption of Mobile Banking: Extending the UTAUT2 Model with Proactive Personality

Understanding Consumer Adoption of Mobile Banking: Extending the UTAUT2 Model with Proactive Personality

Chief marketing officers' future focus and firms' sustainability marketing commitment

New perspectives for studying the role of affect in interpersonal work relationships

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