iSys
 2009
DOI: 10.5753/isys.2009.152
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Uma Abordagem Sistemática de Modelagem de Processos para a Investigação de Problemas em Sistemas de Informação: Aplicação em uma Central de Regulação Médica

Alan P. Souza
1
,
João V. V. B. Freitas
2
,
Amauri Marques da Cunha
3
et al.
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