Uncovering hidden process assets: A case study

Sánchez-Segura, Marı́a-Isabel; Ruiz-Robles, Alejandro; Medina-Domínguez, Fuensanta

doi:10.1007/s10796-016-9622-5

Cited by 7 publications

(17 citation statements)

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“…In 'Uncovering Hidden Process Assets: A Case Study ', Sánchez-Segura et al (2016), argue that the IT industry is not making the best use of its intellectual capital, such as process assets -the knowledge used to describe, implement and improve processes -and provide a classification scheme that companies can use to identify such assets. Their article presents a case study of two South American SMEs where the chief executive and chief operations officer used their classification scheme to identify a number of process assets that had not previously been recognized.…”

Section: Papers In the Special Issuementioning

confidence: 99%

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A special issue on knowledge and competence management: Developing Enterprise solutions

2016

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Section: Papers In the Special Issuementioning

confidence: 99%

“…Consequently it is of no surprise that in this special issue, we can find instances of both. For example Allal-Chérif et al (2016) and Bououd et al (2016) focus principally on the role of people and communities on managing knowledge, whereas Kimble et al (2016) and Sánchez-Segura et al (2016) focus mainly on codified knowledge.…”

Section: Introductionmentioning

confidence: 99%

A special issue on knowledge and competence management: Developing Enterprise solutions

2016

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“…2. Role of intangible assets in organizations: current perspectives PA valuation or assessment models address four different but connected perspectives (Sanchez-Segura et al, 2016a, 2016b:…”

Section: K 472mentioning

confidence: 99%

“…Some authors have declared that the success factors for process deployment and improvement include commitment, strategy and business goals alignment, training, communication, resources used, people personal skills and improvement management (Rossi and Hirama, 2015;Khan and Keung, 2016). Some authors go so far as to explicitly recognize PAs as being the key elements for deploying and improving processes in software development organizations (Amescua et al, 2010;Software Engineering Institute, 2010;P.M.I., 2013a;Sanchez-Segura et al, 2016b;Saunders and Brynjolfsson, 2016).…”

Section: K 472mentioning

confidence: 99%

“…knowledge, set and identify, classify and characterize the PAs. The methodology for identifying and representing the PAs has already been reported (Sanchez-Segura et al, 2016b). However, this research goes a step further in which it reports two tools based on systems thinking designed to facilitate the characterization of these PAs based on SIPAC methodology indicators and measurements (Sanchez-Segura et al, 2017b).…”

Section: Approach For Accounting For Intangible Assets In Organizations From a Systemic Perspectivementioning

confidence: 99%

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System dynamics and agent-based modelling to represent intangible process assets characterization

Sánchez-Segura

Dugarte-Peña

Medina-Domínguez

et al. 2018

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Purpose This paper aims to address the use of modelling and simulation tools to enhance intangible process assets management by simulating and automating their characterization depending on their quality and impact on an organizational business goal. Design/methodology/approach The authors conducted a study comparing two simulation-based approaches to characterize intangible assets: system dynamics and agent-based simulation. Findings Strategic business studies have not yet considered the use of simulation techniques to characterize the intangible assets at length. The proposed solution introduces significant improvements for strategic data visualization, providing company stakeholders with a practical and helpful prism through which to view an easily adaptable, cheap and meaningful source of information about their company’s process assets, and their behaviour based on operation indicators. Practical implications This research offers decision-makers in knowledge-intensive organizations alternatives for effective strategic decision-making and for leveraging prospective views based on the specification of the organization’s knowledge. To do this, stakeholders will be able to use very promising low-cost simulation-based tools to create practical scenarios and potential situations that generate inputs for debate and decision-making by senior and middle management. Originality/value This paper reports an unprecedented comparative study of system dynamics and agent-based simulation to speed-up the characterization of the intangible process assets based on their quality and impact on strategic goals. It stresses the benefits and implications of the use of these techniques for better strategic management.

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A model of biomimetic process assets to simulate their impact on strategic goals

et al. 2016

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Uncovering hidden process assets: A case study

Cited by 7 publications

References 20 publications

A special issue on knowledge and competence management: Developing Enterprise solutions

A special issue on knowledge and competence management: Developing Enterprise solutions

System dynamics and agent-based modelling to represent intangible process assets characterization

A model of biomimetic process assets to simulate their impact on strategic goals

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