Understanding behavioral intention to use mobile wallets in vietnam: Extending the tam model with trust and enjoyment

To, Anh Tho; Trinh, Thi Hong Minh

doi:10.1080/23311975.2021.1891661

Cited by 121 publications

(128 citation statements)

References 59 publications

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“…Additionally, it has been demonstrated that PU has a beneficial effect on the attitude toward using e-wallets, followed by the intention of using them (Shankar & Datta, 2018;To & Trinh, 2021;Yang et al, 2021). This usefulness may be enhanced by augmenting additional services to make users enjoy using e-wallets as an alternative payment method, particularly in order to contain the spread of COVID-19.…”

Section: Perceived Usefulnessmentioning

confidence: 99%

Factors Affecting the Intention to Use E-Wallets during the COVID-19 Pandemic

Ming

Jais

2022

GADJAH MADA INT. J. BUS.

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The COVID-19 pandemic has reshaped the lifestyle of Malaysians. The government has introduced various incentives to encourage contactless transactions. Malaysia has also expe- rienced a spike in e-wallet transactions during the COVID-19 pandemic. However, there is no consensus on the reasons behind the rapid increase in the usage of e-wallets. This study aims to fill a knowledge gap by incorporating government support, the perceived risk, and social influence as the potential factors affecting the use of e-wallets. Survey data were collated from 598 respondents using Google Forms and analyzed using covariance-based structural equation modeling (CB-SEM). The findings confirm that perceived usefulness, government support, the perceived risk, and social influence are positively related to the attitude toward the usage of e-wallets. This attitude is also positively related with the user’s intention of using the wallets. The outcomes of this study may assist policymakers to devise effective strategies that are able to capture the users’ intentions to use e-wallets during the COVID-19 pandemic. This study also recommends that the government increases the incentives to speed up the formation of a cash- less society. The related organizations should also enhance public awareness on the usefulness of e-wallets in preventing virus transmission.

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Section: Perceived Usefulnessmentioning

confidence: 99%

Factors Affecting the Intention to Use E-Wallets during the COVID-19 Pandemic

Ming

Jais

2022

GADJAH MADA INT. J. BUS.

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“…The demand for eWallets is linked to the public's desire to engage in mobile payments and enjoy the benefit of cashless transactions using a digital form of a physical wallet (Phuong et al. , 2020; To and Trinh, 2021). As a result of this demand, mainly in developing countries, the overall usage rate of eWallets grew by 7% globally in 2020, and it is estimated that about half of all sales related to e-commerce will be based on eWallets by 2023 (Snider, 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

A meta-analysis of eWallet adoption using the UTAUT model

Bommer

Rana

Milevoj

2022

IJBM

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PurposeThis study aims to integrate extant research on eWallet adoption to better understand the key antecedents to eWallet use intention and examine whether the relationships differ across multiple moderators.Design/methodology/approachTo integrate eWallet adoption findings, the unified theory of acceptance and use of technology (UTAUT) and its extensions were utilized. Meta-analyses estimated the relationships between eWallet use intention and seven antecedents and the intercorrelations between antecedents. A total of 28 effects were calculated, utilizing 48 studies and 444 individual effect sizes, using 14,802 subjects. Using meta-analytically derived values, regression and relative weight analysis then determined each antecedent's relative utility. Furthermore, moderator analyses examined whether eight theoretically based moderators influenced the relationships between the antecedents and eWallet use intention.FindingsPrice value, hedonic motivation, facilitating conditions and social influence had the strongest relationships with the intention to use eWallets, accounting for virtually all the unique variance. The three weakest antecedents, however, still explained a large percentage of variance. No relationships were significantly moderated.Research limitations/implicationsDue to the lack of data in primary studies, some UTAUT moderators could not be analyzed. Also, common method variance may impact the findings because the primary studies used cross-sectional surveys.Practical implicationsThis study provides guidance regarding how companies can increase eWallet adoption rates, which have lagged in certain countries. These recommendations include specific techniques for tailoring messages and emphasizing features and benefits.Originality/valueTo the best of the authors’ knowledge, this is the first integrative meta-analysis conducted on eWallet use. Combining meta-analysis, regression and relative weight analysis, this study provides an integration of what is currently known about eWallet use intentions.

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“…Due to a high degree of uncertainty, trust becomes a significant factor for users to use mobile technology ( Nguyen & Nguyen, 2020 ). Past studies found that trust significantly impacts consumer behaviour (intention and adoption) in uncertain environments ( To & Trinh, 2021 ). Furthermore, Gbongli et al (2020) confirmed that customer’s trust positively impacts customer’s intention to use electronic banking.…”

Section: Resultsmentioning

confidence: 99%

“… Venkatesh et al (2012) defined perceived enjoyment as “the fun, pleasure, entertainment, or playfulness derived from using a technology”, and it found that it has a significant effect on consumer's technology acceptance. To and Trinh (2021) introduced perceived enjoyment as “the degree to which a person feels enjoyable when using e-wallets”. Previous studies empirically incorporated perceived enjoyment to the TAM and confirmed that this construct positively impacts behavioural intention (To).…”

Section: Resultsmentioning

confidence: 99%

“…Previous studies empirically incorporated perceived enjoyment to the TAM and confirmed that this construct positively impacts behavioural intention (To). Furthermore, To and Trinh (2021) stated that an increase in perceived enjoyment decreases the worrying and improves customers trust in using technologies. To and Trinh (2021) found that the perceived enjoyment variable is an antecedent to consumer trust (β = 0.534, P-value <0.01), and this is consistent with Rouibah et al (2016) ( Table 1 & Figure 2 ).…”

Section: Resultsmentioning

confidence: 99%

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Mobile perceived trust mediation on the intention and adoption of FinTech innovations using mobile technology: A systematic literature review

2021

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The banking and financial sectors have witnessed a significant development recently due to financial technology (FinTech), and it has become an essential part of the financial system. Many factors helped the development of this sector, including the pandemics such as Covid-19, the considerable increasing market value of the FinTech sector worldwide, and new technologies such as blockchain, artificial intelligence, big data, cloud computing and mobile technology. Moreover, changes in consumer's preferences, especially the Z-generation (digital generation). FinTech shifted the traditional business models to mobile platforms characterized by ease of access and swift transactions. Mobile technology became the main backbone for FinTech innovations and acts as a channel to deliver FinTech services that overcome all geographical and timing barriers, thus enhancing financial inclusion. Mobile perceived Trust (MPT), or the trust in using financial business models via mobile technology, is a crucial factor in the FinTech context that has mediation effects on the intention and adoption of different FinTech business models. Unfortunately, few studies have explored MPT mediations on consumers' intention to adopt FinTech innovations using mobile technology. Typically, many studies examined trust/MPT as an independent and unidirectional variable and investigated its effects on behaviour intention without predicting its mediation effects. This study aimed to develop a systematic literature review on MPT mediation in FinTech, focusing on the period from 2016 and 2021, in journals ranked Q1 and Q2, and known-based theories such as the technology acceptance model, the unified theory of acceptance and use of technology, and the mobile technology acceptance model. This study found that only four articles were published in Q1 and Q2 journals. In these articles, the MPT was used as a mediator, and its effects were measured on the intention and adoption of the behaviour.

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Understanding behavioral intention to use mobile wallets in vietnam: Extending the tam model with trust and enjoyment

Cited by 121 publications

References 59 publications

Factors Affecting the Intention to Use E-Wallets during the COVID-19 Pandemic

Factors Affecting the Intention to Use E-Wallets during the COVID-19 Pandemic

A meta-analysis of eWallet adoption using the UTAUT model

Mobile perceived trust mediation on the intention and adoption of FinTech innovations using mobile technology: A systematic literature review

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