2021
DOI: 10.1080/02508281.2021.1891742
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Understanding British and Danish sailing tourism markets: an analysis based on Kano's Evaluation Matrix

Abstract: Sailing tourism is deemed to be a significant tourism activity and economic contributor. Without an adequate assessment of the impact of marina attributes on tourist satisfaction, sailing destinations may not be able to map out successful marketing strategies and effectively increase destination attractiveness. Therefore, this research examined the marina attributes that impact the satisfaction of British and Danish sailing tourists, by adopting independent-samples t-tests, Kano's Evaluation Matrix (KEM) analy… Show more

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Cited by 9 publications
(3 citation statements)
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“…Recruited via marinas where they were harboured, social media interest groups and social media profiling, Christensen et al (2023) collected demographic data in about 2019 from 71 British boat owners (including sailboat owners) of whom 77.6% were male and 53.1% were age 45-64. 42.2% had a university degree.…”
Section: Discussionmentioning
confidence: 99%
“…Recruited via marinas where they were harboured, social media interest groups and social media profiling, Christensen et al (2023) collected demographic data in about 2019 from 71 British boat owners (including sailboat owners) of whom 77.6% were male and 53.1% were age 45-64. 42.2% had a university degree.…”
Section: Discussionmentioning
confidence: 99%
“…Sailing tourism is deemed to be a significant tourism activity and economic contributor. [1] According to our analysis, Europe and the United States are the main regions in the sailing market, accounting for 70% of the global market. In addition, the Caribbean region is also an important navigation market, especially in winter, where many people seek vacation and navigation experiences.…”
Section: Introduction 1problem Backgroundmentioning
confidence: 91%
“…Mikulic et al (2015) investigated the sailing tourism experience and defined five different factors that influence sailing experience, such as the marina supporting and core services, charter products, destination attributes, and onshore destination experience [19]. Paaske Cristensen et al (2023) [23] investigated the sailing tourism market and the impact of marina attributes on tourist satisfaction and experience assessment based on Kano's evaluation matrix, with a special focus on British and Danish sailing tourists. They found similarities pertaining to the importance of the weather, service attitudes of marina employees, and cleanliness of sanitary facilities.…”
Section: Literature Reviewmentioning
confidence: 99%