“…The internet's introduction in the 1990s ushered in a new era centred on the deployment of ICT infrastructure in virtually all human endeavours. Most organisations around the world have incorporated ICT capabilities into their operations to a greater extent, preserving pre-existing inter-and intra-firm relationships (Adzroe and Awuzie, 2018;Tserng et al, 2005), while others have gained economic benefits and extended supply chains with attendant impacts on the environment and society (Adzroe & Awuzie, 2018;Tserng et al, 2005;Yao, Peng, Kurnia and Rahim, 2022). The fact that the entire project development process typically consists of several phases that require a variety of specialised services, and the involvement of numerous practitioners adds to the complexity of the construction industry (Amade, Ononuju, Adu, & Ogbu, 2019;Wang et al, 2007).…”