2023
DOI: 10.26668/businessreview/2023.v8i4.1988
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Understanding Hotel’ S Buffet Restaurant Assurance After Covid-19: A Case of Thailand

Abstract: Purpose: The aim of this study is to examine tourist expectations and perceptions of hotel’s buffet restaurant assurance to obtain an overall understanding of restaurant assurance after COVID-19 situation.   Theoretical framework: The concept of SERVQUAL, particularly assurance dimension, is employed to examine tourist expectations and perceptions of hotel’s buffet restaurant assurance. The study expects to expand the literature in the area of service quality of restaurant assurance.   Design/methodology/appr… Show more

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