Understanding Total Quality Management in Context: Qualitative Research on Managers’ Awareness of TQM Aspects in the Greek Service Industry

Psychogios, Alexandros; Priporas, Constantinos‐Vasilios

doi:10.46743/2160-3715/2007.1643

Cited by 27 publications

(15 citation statements)

References 53 publications

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“…In their investigation of the “soft” side of TQM, Psychogios and Priporas (2007) identified nine (9) key principles most commonly found in the quality management literature. Among these (9) soft aspects, the focus of this study is on five aspects of TQM that shown to be the most popular among TQM literature.…”

Section: Literature Reviewmentioning

confidence: 99%

Examining the relationship between soft total quality management (TQM) aspects and employees' job satisfaction in “ISO 9001” Sudanese oil companies

Ahmed

Idris

2020

TQM

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PurposeSoft total quality management (TQM) aspects are the facets of TQM that mainly concern with the management of human resource in a way to achieve the results of employees' job satisfaction. Based on this approach, the objective of this research is to examine the relationship between the most popular five soft TQM aspects and employees' job satisfaction in “ISO 9001” certified Sudanese oil companies.Design/methodology/approachData were collected through questionnaires from employees across a total of five Sudanese oil companies owned by the government, and adopting an ISO-9001 quality program. The total population of the study consists of 1,505 permanent employees, while the sample size was 253 employees, determined by adopting a stratified random sampling technique. The multiple regression model was adopted for data analysis.FindingsThe results showed that the construct of soft TQM aspects including “top management commitment”, “employee empowerment”, “teamwork”, “training and education” and “employee involvement” explain 74% in the variance of employees' job satisfaction. Results showed positive association between soft TQM aspects and employees' job satisfaction at the 5% significance level. It was also found that each individual variable of the five soft TQM aspects has a significant positive association with employees' job satisfaction. Meanwhile, the results indicated that the most important soft TQM aspect in explaining the variability of employees' job satisfaction was the “employee empowerment” with the highest correlation coefficient (β) of (0.189).Practical implicationsThe study recommends that in order to achieve their primary goal of employees' satisfaction, HR practitioners within organizations adopting total quality programs should align their practice in such a way to enhance soft aspects of TQM. Policy makers and top management in order to gain long-term infrastructural benefits obtained from employees' job satisfaction should show a visible support to TQM programs and allocate necessary resources to train their staff in the quality management system that enhance their empowerment and involvement. The study also recommends that since soft aspects of TQM raise their job satisfaction, employees should support and conform to quality management systems within their organizations.Originality/valueThe paper focuses on soft TQM aspects’ practical implementation. The findings make a significant contribution by using ISO-certified governmental Sudanese oil companies and tested the hypothesized model entails the impact of soft TQM implementation and employees' job satisfaction.

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Section: Literature Reviewmentioning

confidence: 99%

Examining the relationship between soft total quality management (TQM) aspects and employees' job satisfaction in “ISO 9001” Sudanese oil companies

Ahmed

Idris

2020

TQM

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“…På ett övergripande plan syftar de dock till att med utgångspunkt från de nationella målen formulera och tydliggöra kvalitetsstandarder, följa upp resultat samt identifiera utvecklingsbehov och initiera förbättringsinsatser. Detta angränsar till det som inom bland annat företagsekonomi och managementforskningen benämns som kvalitetsstyrning eller Total quality management (TQM) (Psychogios & Priporas, 2007).…”

Section: Inledningunclassified

Mötet mellan den statliga och kommunala kvalitetsstyrningen inom ramen för Samverkan för bästa skola

Adolfsson

Håkansson

2021

pfs

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Inom ramen för det svenska decentraliserade skolsystemet har ansvaret för att bygga upp, utveckla och bedriva ett systematiskt kvalitetsarbete i första hand varit en fråga för huvudmän och skolor att hantera. I ljuset av en ökad re-centralisering av skolan har uppbyggandet av olika kvalitetssystem för uppföljning och kontroll av skolornas resultat också kommit att utgöra ett viktigt sätt för huvudmannen att styra skolan på. I studien benämns detta i termer av kvalitetsstyrning. I och med Samverkan för bästa skola har dessa gränsdragningar mellan det lokala och det nationella kommit att utmanas. Studien bygger på intervjudata inhämtad på fyra skolor som deltar i Samverkan för bästa skola, från skolförvaltningen i samma kommun samt genom intervju med en representant från Skolverket. Utifrån begreppen löst kopplade system och organisatoriska rutiner studeras vad som karaktäriserar den nationella respektive den kommunala kvalitetsstyrningen samt vad som sker i mötet dem emellan på skolor som genomgår insatser inom ramen för Samverkan för bästa skola, samt med vilka konsekvenser. Resultatet av studien visar bland annat på att idéer och metoder om databaserad skolutveckling utgör viktiga legitimitetsgrunder för såväl den kommunala som den nationella kvalitetsstyrningen. Den nationella kvalitetsstyrningen via Samverkan för bästa skola är dock betydligt mer intensifierad och når längre in i skolornas organisation.

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“…Apart from leadership, Psychogios and Priporas (2007) highlighted that the empowerment of employees is considered an important dimension of the majority of QMSs. People involvement in a participative and team commitment approach through administrative structures and systems, regular meetings, sensitisation, team building and communication of corporate values are critical to ISO 9001 implementation (Moturi and Mbithi, 2015).…”

Section: Iso 9001 Qms and Higher Educationmentioning

confidence: 99%

Sustaining ISO 9001-based QMS in higher education: a reality?

Wahid

2019

TQM

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Purpose The purpose of this paper is to describe how a large public university sustains its ISO 9001 quality management system (QMS) for the past 20 years. At the same time, this paper also provides a snapshot on the problems and challenges faced and overcame by the university in its quality journey. Design/methodology/approach This is a case study and therefore it describes interventions and experiences within the university as the subject understudy. Findings There are four main phases of QMS that the university has undergone, namely, initiation, internalisation, alignment and improvement in the last 20 years. Critical success factors for implementing and maintaining the QMS are commitment from people, training and good communication. Some of the problems and challenges encountered have included a lack of knowledge and understanding of the processes and standards, lack of relevant skills, lack of commitment and cooperation from people, lack of resources and poor communication. Originality/value This paper provides insights into the world of QMS’s sustainability in a large public university that will be useful as a guide for academic managers and administrators. It also presents the issues of transitioning from the previous to the current standard experienced by the university which has not been discussed by many.

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Understanding Total Quality Management in Context: Qualitative Research on Managers’ Awareness of TQM Aspects in the Greek Service Industry

Cited by 27 publications

References 53 publications

Examining the relationship between soft total quality management (TQM) aspects and employees' job satisfaction in “ISO 9001” Sudanese oil companies

Examining the relationship between soft total quality management (TQM) aspects and employees' job satisfaction in “ISO 9001” Sudanese oil companies

Mötet mellan den statliga och kommunala kvalitetsstyrningen inom ramen för Samverkan för bästa skola

Sustaining ISO 9001-based QMS in higher education: a reality?

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