Understanding travel tracking mobile application usage: An integration of self determination theory and UTAUT2

Medeiros, Marcos; Ozturk, Ahmet Bulent; Hançer, Murat; Weinland, Jeffrey; Okumuş, Bendegül

doi:10.1016/j.tmp.2022.100949

Cited by 35 publications

(20 citation statements)

References 62 publications

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“…For example, mobile apps allow customers to access services from their homes. This finding confirms the current body of knowledge (Kim & Kim, 2004;Lai, 2014;Hew et al, 2015;Kim et al, 2006;Bi & Kim, 2020;Lu et al, 2011;Raman, 2019;Khadir, Ravindranath, & Sen, 2021;Ozturk et al, 2021;Hatamifar, Ghaderi, & Nikjoo, 2021;Tak & Gupta, 2021;Medeiros et al, 2022). In terms of technological self-efficacy, the finding of this paper also supported previous research (Hasan, 2006;Rahman, Ko, Warren, & Carpenter, 2016;Latikka, Turja, & Oksanen, 2019;Wilkowska, Heek, & Ziefle, 2021;and Jokisch et al, 2021).…”

Section: Discussionsupporting

confidence: 90%

“…The study of Ozturk et al (2021) also revealed that users' ongoing usage manners were positively influenced by performance expectancy. Medeiros et al (2022) analyzed the factors influencing travelers' intention to share their travel-related information on travel-tracking mobile apps. In this context, it has been determined that users' performance expectation has a positive effect on their intention to share travel-related information through the relevant mobile applications.…”

Section: Conveniencementioning

confidence: 99%

“…However, there has been limited research on what factors may affect the use of tourism mobile apps. Even though several researchers have studied mobile apps in terms of convenience (Medeiros et al, 2022), time-saving (Xu, Huang, & Li, 2019), and financial advantage (Bhagyasree and Venugopal, 2021), in addition to these advantages provided by the applications, technological self-efficacy of the individuals has been largely ignored. Considering the gaps within the literature, the purpose of this study is to determine the key factors affecting the behaviour of using tourism mobile apps.…”

Section: Introductionmentioning

confidence: 99%

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The factors affecting tourism mobile apps usage

Şeker¹,

Kadirhan²,

Erdem³

2023

TMS

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The purpose of this study is to determine the key factors affecting the behaviour of using tourism mobile apps. Contrary to previous studies, the present paper highlights the key factors by evaluating the perceived advantages and technological self-efficacy together. So as to evaluate overall measurement quality and test the hypothesised relationships, a two-step approach was applied. In the first step, confirmatory factor analysis (CFA) was employed to test the validity of the measurement scales. Then, the dataset was analysed using the PLS-SEM method to test the proposed hypotheses. Data were collected from 213 adult participants through an online survey. The study revealed that time-saving is a key determinant of tourism mobile apps usage with the highest beta coefficient (0.335, p<0.01). The effects of convenience (0.293) and technological self-efficacy (0.201) were also significant and positive. However, the perceived financial advantage does not have a significant effect on the behaviour of tourism mobile apps usage. Given the growing value and market potential of mobile applications, this research provides crucial empirical evidence for application developers and tourism researchers about the use of mobile applications for the tourism industry.

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Section: Discussionsupporting

confidence: 90%

Section: Conveniencementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

The factors affecting tourism mobile apps usage

Şeker¹,

Kadirhan²,

Erdem³

2023

TMS

View full text Add to dashboard Cite

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“…For instance, such research was examined in the context of NFC mobile payments in hotels [33], mobile banking [17,34,35], mobile tourism shopping frameworks [36], tourists' intention to use travel apps [37], gaming [38], or the impact on consumers' intents to use mobile payments [39]. As a conceptual framework, UTAUT2 was also explored in relation to consumers' predisposition to use health apps or telemedicine [40][41][42], travel and tourism apps [43,44], electric car-sharing services [45], and acceptance of artificial intelligence [46]. Thus, these many different research settings highlight the vast applicability of UTAUT2.…”

Section: Unified Theory Of Acceptance and Use Of Technology (Utaut2)mentioning

confidence: 99%

Assessing the Effects of the COVID-19 Pandemic on M-Commerce Adoption: An Adapted UTAUT2 Approach

et al. 2022

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The COVID-19 pandemic has impacted consumers’ lives and their shopping patterns, leading them towards mobile commerce. To address current shopping circumstances, an adapted UTAUT2 model aims to integrate trust and perceptions of the effects of the COVID-19 pandemic on consumers’ behavioral intention to rely on m-commerce during this period. The study proposes a research model which is investigated with the help of structural equation modelling in AMOS. Using the framework of a cross-sectional study, data were collected from an emerging market in Romania, where internet speed ranks 4th worldwide and where the yearly increase in internet and social media users is approximately 10%. By using confirmatory factor analysis and structural equation modelling, the research validates the applicability of UTAUT2 in examining consumers’ behavioral intent of using m-commerce during a pandemic. Hedonic motivation is the strongest predictor of consumers’ behavioral intentions to continue using m-commerce. The findings contribute to understandings of consumers’ behavior with m-commerce in an emerging market, extending knowledge based on the adapted UTAUT2 model and allowing for comprehension of the key role of trust and social influences in affecting consumers’ perceptions of the COVID-19 outbreak in relation to shopping patterns.

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“…To overcome these limitations, and to understand the voluntary use of the new technology in the consumer context, Venkatesh et al (2012) developed UTAUT2 as an extension of the original UTAUT. The latter has been used following the latest lines of research on uptake patterns during the COVID‐19 pandemic (Vinerean et al, 2022) and its focus on different apps during the same period (Medeiros et al, 2022). In addition, due to its high rate of explanation (74%) of the behavior used in the literature (Nikolopoulou et al, 2020), complementary to the UTAUT2 model, two extensions (corporate social responsibility and design) have been carried out.…”

Section: Theorical Frameworkmentioning

confidence: 99%

Acceptance factors of Zara's shopping app among fashion consumers during COVID‐19

Gil‐Cordero

Ledesma‐Chaves

Baena‐Luna

2023

J of Consumer Behaviour

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Online sales in the textile sector are undergoing a comprehensive renewal process as a result of COVID-19. This article analyzes how the pandemic has influenced the ZARA brand in its sales channel through its mobile application (app). This analysis has been carried out through the development of a UTAUT 2 model into which the constructs of Corporate Social Responsibility (CSR) and Design have been incorporated. Based on a sample of 736 Spanish people, an anonymous online questionnaire was distributed, and the responses were modeled using structural equations with Smart-PLS. From the results obtained and their interpretation, it is evident how, when purchasing textile products through the app, consumers are indifferent to the CSR of the brand, while design, ease of condition, and habit are shown as the elements that exert the greatest influence on the buyer. Despite being a growing trend within companies, the importance of CSR actions is not yet a determining factor in the intention to use fashion apps. Perhaps in a situation of uncertainty, consumers seek refuge in a well-known brand, without assessing whether the company is aligned with the interests of its environment. In times of COVID-19, users have changed their shopping habits, directly influencing online shopping. But what are the acceptance factors of these apps during this COVID-19 era? For this study, we have analyzed the ZARA fashion app through a sample of users in Spain, where the app has a higher number of active users.

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Understanding travel tracking mobile application usage: An integration of self determination theory and UTAUT2

Cited by 35 publications

References 62 publications

The factors affecting tourism mobile apps usage

The factors affecting tourism mobile apps usage

Assessing the Effects of the COVID-19 Pandemic on M-Commerce Adoption: An Adapted UTAUT2 Approach

Acceptance factors of Zara's shopping app among fashion consumers during COVID‐19

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