Unmediated document delivery: the issues and possibilities

Interlending and document supply: a review of recent literature – 49

“…This section has largely been written already by Bowler (2003) who provides an extensive review of the literature on “unmediated document delivery” ‐ although only nine of her 34 references date later than 2001. Her thoughtful conclusion notes among other points that:There is no simple answer to the question – do users and libraries benefit from unmediated document delivery services.…”

Interlending and document supply: a review of recent literature – XLVIII

“…Their 50 references give a good overview of the little researched area of circulation control. The increasingly popular subject of unmediated document delivery is reviewed by Bowler (2003). He identifies the stakeholders, the rational for it, some examples of existing services and trials, the issues which are``quality service delivery, user training and acceptance, financial management, choice of supplier, inter-operability and standards, copyright and licence compliance''.…”