Usability Heuristics for Web Banking

Validation in the Web Domain of a Formal Process to Evaluate the Usability of Software Applications: An Approach based on the Heuristic Inspection

“…The evaluation team must come together to determine the most appropriate set of usability heuristics according to the specific software domain. Several works state that the ten usability principles proposed by Nielsen fail to cover relevant aspects of usability when they are used to evaluate new emerging categories of software systems such as e-commerce applications [17], transactional websites [9], applications for touchscreen-based mobile devices [30], videogames [13], banking systems [26], etc. There is enough evidence in the literature proving that the conventional Nielsen's heuristics are no longer suitable for the kinds systems that currently exist [10].…”

Usability Evaluation of a Smartphone Medication Reminder Application in Patients Treated With Short-term Antibiotic

“…12 Assessing end-user performance on a set of tasks that are representative of real-world problems that the technology is designed to improve is an excellent way to determine objective usability ratings. 13 Understanding how the end-user interacts and relates to the technology through real-world conventions is important for appropriate utilization of the technology.…”