Usability of PPGIS tools exemplified by geodiscussion – a tool for public participation in shaping public space

Abstract

The article explores the usability of the geodiscussion administrative panel, an online tool aiding Public Participation Geographic Information Systems. This tool was specifically designed and developed for distribution in a Software as a service model, offering geodiscussion users the flexibility to leverage the tool without the need for substantial investments in expensive infrastructure or complex deployments. The research primarily centers on the geodiscussion administrative panel, a key component empowering organizers of public consultations in spatial planning to efficiently create and manage consultation processes. In contrast to previous studies that focused on the usability for consultation participants, this research uniquely targets individuals responsible for organizing and overseeing the consultation processes. A diverse array of usability research methods were employed, ranging from the creation of personas and conducting direct interviews based on test scenarios to non-invasive methods for recording user activities. The study involved 682 participants who had prior experience with public consultations across various public administration units and representatives from consulting firms. Given that the usability studies were an integral part of the geodiscussion administrative panel’s development process, the research team has the opportunity to influence the further implementation of the applied functionalities. This implies that insights gained from the research can actively shape and enhance the tool’s features as it progresses in its development cycle.