Usability Success Stories – How Organisations Improve by Making Easier-to Use Software and Web sites

O'Rourke, Chris

doi:10.1080/00140130802048476

Cited by 1 publication

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“…These definitions suggest the possibility of using specific protocols and instruments to measure the usability level [2]. Currently, there are multiple efforts underway to improve the security, performance, and reliability of software products [3][4][5], but less attention has been given to addressing usability problems in any type of software, including those intended for medical assistance such as telerehabilitation platforms [6,7]. These platforms propose the use and practice of focused rehabilitation services for those patients who cannot go to a rehabilitation centre because they have limited mobility or should avoid mobilization [8].…”

Section: Introductionmentioning

confidence: 99%

An Agile Approach to Improve the Usability of a Physical Telerehabilitation Platform

et al. 2019

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The goal of a telerehabilitation platform is to safely and securely facilitate the rehabilitation of patients through the use of telecommunication technologies complemented with the use of biomedical smart sensors. The purpose of this study was to perform a usability evaluation of a telerehabilitation platform. To improve the level of usability, the researchers developed and proposed an iterative process. The platform uses a digital representation of the patient which duplicates the therapeutic exercise being executed by the patient; this is detected by a Kinect camera and sensors in real time. This study used inspection methods to perform a usability evaluation of an exploratory prototype of a telerehabilitation platform. In addition, a cognitive workload assessment was performed to complement the usability evaluation. Users were involved through all the stages of the iterative refinement process. Usability issues were progressively reduced from the first iteration to the fourth iteration according to improvements which were developed and applied by the experts. Usability issues originally cataloged as catastrophic were reduced to zero, major usability problems were reduced to ten (2.75%) and minor usability problems were decreased to 141 (38.74%). This study also intends to serve as a guide to improve the usability of e-Health systems in alignment with the software development cycle.

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