Usability Testing Methodology: Effectiveness of Heuristic Evaluation in E-Government Website Development

Sivaji, Ashok; Abdullah, Azween; Downe, Alan G.

doi:10.1109/ams.2011.24

Cited by 40 publications

(23 citation statements)

References 7 publications

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“…Another possible alternative is eye-tracking, but it requires special equipment and technical expertise [32], and Heuristic Evaluation, an inspection based method, has been shown to be particularly useful for detecting structural defects of sites [33]. Other methods also used are interviews, surveys, expert reviews, and personas.…”

Section: Usability Evaluation Methodsmentioning

confidence: 99%

Review of Usability Evaluation Methods and Other Factors for Implementing an Open Source Learning Management System in Saudi Arabia

Phakathi¹,

Lugayizi²

2017

IJEETDM

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Possible methods suitable for evaluating the usability of e-learning websites that provide a Learning Management System are examined. In doing so, some systems are sng which system and which usability evaluation metuggested with a focus on the Saudi educational context and open-source solutions so as to aid those considerihod to adopt. Other issues related to implementation besides software usability are also highlighted including the appropriateness of the Technology Acceptance Model which takes usability into account.

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Section: Usability Evaluation Methodsmentioning

confidence: 99%

Review of Usability Evaluation Methods and Other Factors for Implementing an Open Source Learning Management System in Saudi Arabia

Phakathi¹,

Lugayizi²

2017

IJEETDM

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“…Soufi and Maguire used a three level model as a heuristic tool to evaluate a case study e-government web site [26]. Svaji et al [27] focused on understanding the effectiveness of heuristics evaluation as a methodology for defect detection. The results showed the effectiveness of the heuristic evaluation as a usability testing methodology in capturing defects, and in prioritizing development and design efforts.…”

Section: E-government Usabilitymentioning

confidence: 99%

Analyzing Turkish E-government Websites by Eye Tracking

Albayrak

Çağıltay

2013

2013 Joint Conference of the 23rd International Workshop on Software Measurement and the 8th International Conference on Softwa

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Abstract-Usability studies provide essential information about users' views and perceptions of efficiency, effectiveness and satisfaction of given online services. Nowadays, e-government web sites become popular. Therefore, there is a need for usability testing to specify the usability problems and to make the services of the e-government more usable. The purpose of this study is to investigate usability of some Turkish e-government services. The study examined usability of five Turkish e-government web sites: Ministry of National Education -Student Information System (eokul), Ministry of Justice -National Judicial Network Project (UYAP), Turkish National Police: Vehicle Search System, Social Security Institute: Service Details and General Directorate of Land Registry and Cadastre. It was conducted with nine participants. This study is a case study with mixed design methodology, in which both quantitative and qualitative approaches were employed and combined. Quantitative data were collected through an eye-tracker, a pre-test questionnaire of participants' demographics and previous utilization of egovernment web sites and a post-test questionnaire. Qualitative data were collected through both semi-structured individual interviews and observation during test. The study results identify the usability problems encountered while using government services. The study concludes with specific recommendations for improvement of e-government services in Turkey.

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“…It has also been shown (Alsumait et al, 2010) that the Nielsen heuristics can be effectively expanded to address new application domains. Heuristic principles can also be modified (Sivaji et al, 2011) or used as the basis for a usability assessment scheme (Horsky et al, 2010) which can be tailored to fit a particular need (de Kock et al, 2009) as they were in this study.…”

Section: 41mentioning

confidence: 99%

Development and Application of an Analyst Process Model for a Search Task Scenario

Hendrickson¹,

Fendley²

2013

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Usability Testing Methodology: Effectiveness of Heuristic Evaluation in E-Government Website Development

Cited by 40 publications

References 7 publications

Review of Usability Evaluation Methods and Other Factors for Implementing an Open Source Learning Management System in Saudi Arabia

Review of Usability Evaluation Methods and Other Factors for Implementing an Open Source Learning Management System in Saudi Arabia

Analyzing Turkish E-government Websites by Eye Tracking

Development and Application of an Analyst Process Model for a Search Task Scenario

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