Use of Information System Tools for Automation of Business Processes of the Enterprise

Abstract

Introduction. Information systems play an important role in increasing the efficiency of enterprises and supply chains, which is associated with their stability. Information systems are focused on "integration of information technology solutions and business processes to satisfy the information needs of enterprises. Information systems are not only formed by the combination of information and communication technologies, but also the way people interact with these technologies to support business processes. In this sense, well-functioning information systems are particular types of working systems in which people or machines perform processes and activities that use resources to produce specific products or services for consumers. Information systems for business operations management are a pyramid of systems that integrate transaction processing systems at the bottom to management systems, decision support systems, and executive systems at the top, and support decision making at each part of the supply chain. Purpose. To study the features of the use of information systems tools for automation of business processes of the enterprise, highlighting the advantages and disadvantages of their application. Method. During the research, taking into account the purpose and objectives, general scientific and specific research methods were used. Among them: the method of scientific abstraction – in the systematization of the theoretical foundations of the use of information systems in enterprises, the method of system-structural analysis – in determining the features of information systems used to automate business processes; method of logical generalization – in the study of problems of application of information systems in enterprises; method of analysis and synthesis. Results. The importance of application of information technologies at automation of business processes of the enterprise is investigated in the article. The definition of information technologies is given. The list of advantages of use of information technologies in enterprise management is defined. Examples of programs used in the field of relationships with partners are given. Practical relevance. Due to the growing attention to the stable development of enterprises, the study aims to understand the role that information systems play in the automation of business processes. The potential of information systems for increasing the capacity to make management decisions and increasing productivity through the implementation of systems of corporate resources is important.

CRM Tools to Ensure the Protection of Intellectual Property Rights

“…A. Hafiyak investigates CRM systems as a component of modern intelligent management technologies [4]. L. Dolgova and H. Yamnenko analyze the importance of using information technologies in the automation of business processes of the enterprise and prove the importance of using software in the field of relations with partners [5][6][7].…”