2020
DOI: 10.36713/epra4181
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User Awareness of Value Added Services Offered by the Banks in Coimbatore District

Abstract: The value added services not only helps a bank to reduce costs but also helps it to retain its valuable customers. As far as customers are concerned, this facility enables the customer to bank anywhere, at any time and in any condition. Creation of Value Added Service facilities involve very huge investment; in order to improve the operational efficiency of these facilities the banks should encourage the usage of value added services among the customers. In this context a study was undertaken to understand the… Show more

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