User Experience: A Bibliometric Review of the Literature

Abstract

User experience is a well-discussed topic in the field of human-computer interaction. To describe the status of research on this topic, a bibliometric analysis of publications concerning user experience from 2011 to 2021 was conducted using the Web of Science database. The main functions of Derwent Data Analyzer software include data cleaning, mining, and visualization. The historical trends of the year, leading countries, leading institutions, major contributors, and leading research fields and journals were investigated, and a keyword analysis of the highly cited literature was performed. The key findings are as follows. The United States, China, and Britain are the three most productive countries. Tsinghua University in China is the most productive organization, and Sungkyunkwan University in South Korea has the highest average citations per publication. User experience has attracted the attention of numerous scholars in 204 research fields, and computer science information systems is the main field. ''Usability,'' ''virtual reality,'' ''human-computer interaction,'' and ''augmented reality'' are the most used keywords. A recent trend is the focus on molecular biology.INDEX TERMS User experience, virtual reality, human-computer interaction, bibliometric, keyword analysis. I. INTRODUCTIONUser experience (UX) is a catchphrase in the field of humancomputer interaction (HCI) and design, and the focus of academia and the industry [1]. ISO9241-210 defines UX as all reactions of people to the products, systems, or services they use or expect to use, including spirits, beliefs, preferences, cognitive impressions, physiological and psychological reactions, behaviors, and achievements [2]. This is currently the most influential definition of UX. With people's increasing interest in this field, research on UX is expanding to the fields of computer science [3],

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