User Experience and Social Influence: A New Perspective for UX Theory

Abstract

For a few years now, User experience research has been of interest in academia. However, studies are often limited to study the individual nature of a user's technological experience. To extend the UX framework and our understanding of the psychological processes involved, this research proposes the impact of the social surrounding on user experience as defined by the Component of User Experience model developed by Thüring and Mahlke [1] .In order to achieve our goals a survey was carried out in Belgian and French universities to study students' tablet user experience. Results indicate that peer students influence more and differently the appraised experience than the tablet users' professors. Peer students influence instrumental and non-instrumental factors and professors influence only and in a less extend non-instrumental factors. This can be explained by, first, figure similarity, and secondly, by group conformity and the capacity of the university community to be considered as experts and opinion leaders.

User Experience (UX) with Mobile Devices: A Comprehensive Model to Demonstrate the Relative Importance of Instrumental, Non-Instrumental, and Emotional Components on User Satisfaction

“…In addition, Symbolic Aspects also had a direct effect on Motivational Aspects (b = .560, p < .001). This confirms the intra-component structures theorized earlier and found by Van der Linden et al (2019).…”

“…Similarly, the meaningful connections identified within the non-instrumental quality component suggest a cognitive progression from sensory experiences to interpretative and then to conative aspects. These insights corroborate the findings of Van der Linden et al (2019) and tackle a notable gap in the original CUE model, which did not account for these intricate relationships.…”

“…In our study focused on smartwatch and smartphone usage, we will test the links between components and subcomponents using the same model proposed by Van der Linden et al (2019). However, while the influence of the Aesthetic Aspects on Satisfaction was found to be insignificant in their study on tablets, this link will nevertheless be tested in our study.…”

“…However, the model does not precisely describe the relationships between the subcomponents. This was instead tested by Van der Linden et al (2019) in a research focused on tablet use. The authors showed that the subcomponents of Instrumental Qualities as well as the subcomponents of Non-Instrumental Qualities, positively impacted Perceived Enjoyment, the only one emotional responses authors studied.…”

“…non-instrumental quality) was adapted from the stimulation scale published by Schrepp et al (2017). This scale was also used for the same purpose in Van der Linden et al (2019). Finally, the satisfaction scale was adapted from the Wixom and Todd (2005) scale, because of their applicability to mobile technology, validity and few number of items.…”