User experience evaluation on the usage of commuter line train ticket vending machine

Muhammad, Faishal; Faradilla, Nadia; Muslim, Erlinda; Adimia, Desica Nur

doi:10.1109/icitm.2017.7917915

Cited by 4 publications

(3 citation statements)

References 4 publications

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“…Hence, for the first time, a cultural difference was perceived as a TVM usage and experience factor. Later, evaluation of TVM based on user experience was done in Jakarta, Indonesia [30]. Observations supported by video recordings were used to calculate user performance metrics and special questionnaire tools were implemented.…”

Section: Prior Related Studiesmentioning

confidence: 99%

Operation of Public Transportation Ticket Vending Machine in Kraków, Poland: An Eye Tracking Study

Pashkevich¹,

Szarata²,

Burghardt

et al. 2021

Sustainability

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Whereas the majority of evaluations of self-service kiosks are based on interviews or observations and as such are burdened with personal bias, eye tracking was seen as a method for an objective analysis. To demonstrate the feasibility and usability of such an assessment technique, the task of purchasing a public transportation ticket from a modern ticket vending machine in Kraków, Poland was evaluated. The test participants relatively easily operated the machine with time taken to purchase a ticket ranging from 54 s for foreigners not familiar with the equipment to 29 s for local inhabitants. Even though the number of gazes recorded for the foreigners group was 2.4 times higher than for the local test participants, the fixation times were almost equal. Faulty or delayed operation of the payment terminal was a meaningful equipment issue encountered by eight test participants. The study demonstrated that the operation of the analysed ticket vending machine should not cause much trouble to anyone. The use of an eye tracker, which was employed for such an assessment for the first time, permitted the identification of possible operational ambiguities that could hinder the user experience without the bias associated with other assessment techniques. The used method was found to be efficient and the results provided valuable information.

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Section: Prior Related Studiesmentioning

confidence: 99%

Operation of Public Transportation Ticket Vending Machine in Kraków, Poland: An Eye Tracking Study

Pashkevich¹,

Szarata²,

Burghardt

et al. 2021

Sustainability

View full text Add to dashboard Cite

show abstract

“…Reference [15] in 2017 explained that SUS could be comprehensively utilized to evaluate the use of a ticket vending machine from a commuter line (C-VIM) in Jakarta at Pondok Cina Station, Depok. This test obtained that plus and minus results were still contained in a system that had even been used massively and en masse.…”

Section: User Evaluationmentioning

confidence: 99%

The Evaluation of AR Mobile App as a Learning Media for Children

Permanasari

Hidayah

Priyowibowo

et al. 2021

IJITEE

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A user evaluation stage is an integral part of designing an application. A practical evaluation can provide an overview of the problems that arise in the application and improve the user experience. The Kupuku application is an augmented reality (AR)-based game application for learning about butterflies. The Kupuku application is specifically intended for children aged 6-13 years. The user sample was selected using a purposive sampling method with the criteria for users of elementary school-age children for the child user segment and their companions as the adult user segment. This study aims to evaluate the usability of the Kupuku game application to users. User evaluation was carried out to measure the application’s usability. The evaluation process was conducted on two user segments, namely 20 child users and 16 adult users. Assessment of children employed the Fun Toolkit and usability factor-based question - Nielsen method. The obtained results showed positive feedbacks. In contrast, the assessment for adult users utilized the system usability scale (SUS) and the user experience questionnaire (UEQ). The SUS score of 76 was included in the good category, and the UEQ score produced an excellent average. The test results indicate that this application can be accepted by users, both children, and adults.

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“…Dan jika user ingin membeli lagi, alurnya akan terulang mulai dari memasukkan koin ke vending machine. Kemudian activity diagram admin dapat dilihat pada gambar 4 [11].…”

Section: Gambar 3: Activity Diagram Userunclassified

Simulasi Vending Machine Dengan Mengimplementasikan Finite State Automata

2018

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In theory of language and automata explain about abstract machine which in there is finite state automata which can be implemented into vending machine. Vending machine for a city like Jakarta is not a difficult subject to find it. Operational way is already widely known procedures, but about how it works in the machine, still not many know it, through this simulation is expected the user also better understand it.Abstrak-Pada teori bahasa dan automata menjelaskan tentang mesin-mesin abstrak yang mana didalamnya terdapat finite state automata yang bisa diimplementasikan kedalam vending machine. Vending machine untuk kota seperti Jakarta sudah bukan perihal sulit untuk menemukannya. Cara kerja secara operasional sudah banyak diketahui prosedurnya, namun perihal bagaimana cara kerjanya didalam mesin tersebut, masih belum banyak yang mengetahuinya, melalui simulasi ini diharapkan pengguna juga lebih paham akan hal itu. Kata Kunci : Vending Machine, Simulasi, Finite State, Bahasa dan Automata.

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User experience evaluation on the usage of commuter line train ticket vending machine

Cited by 4 publications

References 4 publications

Operation of Public Transportation Ticket Vending Machine in Kraków, Poland: An Eye Tracking Study

Operation of Public Transportation Ticket Vending Machine in Kraków, Poland: An Eye Tracking Study

The Evaluation of AR Mobile App as a Learning Media for Children

Simulasi Vending Machine Dengan Mengimplementasikan Finite State Automata

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