User Experience in an Automated World

Abstract

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Roadmap for UX in future operational train traffic control

“…Previous research on UX at work and work engagement in safety-critical domains is dispersed and underdeveloped (Fröhlich et al, 2020;Grundgeiger et al, 2021;Palanque et al, 2019;Roto et al, 2018Roto et al, , 2019Simsek Caglar et al, 2022). In this paper, we are inspired by Fröhlich's et al (2020) approach in their proposed research agenda on everyday automation experience to rely on the 'turn to practice' framework originally introduced by Kuutti and Bannon (2014).…”

“…This may create operational challenges related to the difficulty of fully automating the whole infrastructure of rail at the same time. It is argued that AI systems with high levels of automation will make human workers less involved but that their involvement becomes more critical (Palanque et al, 2019).…”

“…The envisioned development described above presents many unexplored and understudied UX challenges at work for train professionals. There is, for example, a risk that traffic controllers, information officers, and train drivers may run into being servants of AI systems, and how AI affects UX and work engagement in these workplaces is a surprisingly understudied research topic (Palanque et al, 2019). As digitalisation and automation permeate workplaces, operational train traffic included, it becomes more relevant now than ever to address consequences of the technical development in relation to not just work performance but UX at work and essential aspects such as engagement, wellbeing, and competence.…”

“…Negative work-related emotions peaked in 2020, causing enormous losses for the global economy due to low work engagement in 2022 (Gallup, 2021(Gallup, , 2022. Although UX at work is only one aspect of work engagement, it is currently one of the least explored (Palanque et al, 2019;Roto et al, 2018Roto et al, , 2019. This paper aims to describe and suggest future perspectives on incorporating UX in rail research, more specifically in the operational parts of the daily work of planning and executing train traffic control.…”

Cobots in Industry 4.0: A Roadmap for Future Practice Studies on Human–Robot Collaboration

“…Especially, when it comes to cobots, studies have predominantly focused on dyadic HRC scenarios in attempts to identify and support the appropriate levels of collaboration and automation [1]. However, like Palanque et al [3], with respect to automation, we consider it timely to ask bigger-picture questions about cobots in Industry 4.0, namely, how will robot-supported work change sociotechnical dynamics in Industry 4.0, and how can we enable satisfying working conditions in hybrid human-cobot teams?…”