User Experience Milestones

Kremer, Simon; Michailidou, Ioanna; Saucken, Constantin von; Lindemann, Udo

doi:10.1007/978-3-319-07638-6_30

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Customer Journey Map and User Experience Journey2

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2015

2024

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Cited by 5 publications

(2 citation statements)

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“…A similar approach, applied to research projects, is the Project Experience Map by (Thurgood et al, 2016). Moreover, an extension of the CJM tailored for products is the User Experience (UX) Journey by (Kremer et al 2017). User Experience (UX) summarizes "how a user expects, perceives and assesses an encounter with a product."…”

Section: Customer Journey Map and User Experience Journeymentioning

confidence: 99%

See 1 more Smart Citation

Simulation-Supported Participative Processes Improvement in Engineering Design

Becerril¹,

Lindemann²

2018

Proceedings of the DESIGN 2018 15th International Design Conference

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In today's dynamic environment, companies need to adapt their design processes faster than ever. Lack of employee involvement has been highlighted as a main issue during the adoption of new processes in R&D. Existing participatory methods, e.g. in ergonomics, contribute to ease organizational changes. However, their applicability on complex processes is limited. By combining methods from ergonomics and user experience with dynamic process models, we propose an approach that enables process stakeholders (e.g. engineers) to give feedback and to test the planned process in a range of scenarios.

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Section: Customer Journey Map and User Experience Journeymentioning

confidence: 99%

“…Then, UX indices are calculated for every touchpoint based on the users' assessments and other input data. (Kremer et al, 2017).…”

Section: Customer Journey Map and User Experience Journeymentioning

confidence: 99%