User Experience on E-Government Online Services: A Case Study on The SIMPATIKA Service Application at The Ministry of Religious Affairs of Indonesia

Prakoso, Bondan Sapta; Subriadi, Apol Pribadi

doi:10.25126/jitecs.20183152

Cited by 6 publications

(3 citation statements)

References 9 publications

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“…Nowadays, UX is increasingly becoming important as a parameter to achieve the success of a product, system, or service in many fields, including the government sector (Chen et al, 2021). Therefore, identifying the user experience of the government system is vital in strengthening the connections between providers and users or customers (Prakoso & Subriadi, 2018). For example, a government system may use an e-procurement system.…”

Section: Introductionmentioning

confidence: 99%

User Experience Dimensions for E-procurement

Hashim

Yusof

Hussain

et al. 2022

Journal of Information and Communication Technology

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The use of e-procurement is needed for business transactions, especially regarding procurement activities. However, system usersalways demand and expect to use the system without problems. Existing studies on e-procurement do not focus on user experience(UX). Only a few studies have identified dimensions for UX evaluation; however, they are for e-government online services and construction. Identifying the UX dimensions for e-procurement is important for measuring user experience to provide better services. Therefore, this study attempted to investigate and determine the dimensions of user experience for e-procurement. The method for selecting articles was adopted from the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA). The study analysed the data using thematic analysis based on the Systems and software Quality Requirements and Evaluation (SQuaRE) standards, such as ISO 25022:2016 and ISO 25023:2016, as guidance. The findings showed that among the most used UX dimensions in the e-procurement literature were satisfaction, security, transparency, efficiency, and reliability. Other UX-related dimensions identified from the review were usability, compatibility, effectiveness, performance efficiency, functional suitability, attractiveness, explainability, fairness, and visibility. The study was conducted to identify the UX dimensions for e-procurement from literature studies by organising them using ISO 25022:2016 and ISO 25023:2016 standards. This study could serve as a guideline for designers, developers, and researchers to develop an e-procurement system by referring to the proposed UX dimensions to produce a positive user experience. Moreover, the findings are beneficial to practitioners on software quality attributes.

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Section: Introductionmentioning

confidence: 99%

User Experience Dimensions for E-procurement

Hashim

Yusof

Hussain

et al. 2022

Journal of Information and Communication Technology

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show abstract

“…In addition to the above methods, to specifically measure the User Experience (UX) aspect, UEQ is an easy and free tool that provides the required resources (Schrepp, 2019). In a study conducted in Indonesia to measure the UX aspects of e-government service applications, UEQ was applied and produced effective results (Prakoso and Subriadi, 2018).…”

Section: Tgmentioning

confidence: 99%

Users’ evaluation of a digital government collaborative platform (DGCP) in Sri Lanka

Sapraz

Han

2023

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Purpose This paper aims to evaluate the Digital Government Collaborative Platform (DGCP), which facilitates collaborations between the citizens and the government to address environmental issues in Sri Lanka. The DGCP is an artifact developed by the value-sensitive design approach. Design/methodology/approach The DGCP is evaluated following the Framework for Evaluation in Design Science Research (FEDS). In total, 224 citizens participated in the survey based on the User Experience Questionnaire (UEQ) and open questions about human values embedded in the design. Fifteen government officers were interviewed to enhance the evaluation. Findings The DGCP received positive evaluations from the citizens and government officers. The platform is attractive, novel and pragmatic, also generating hedonic experiences for the citizens. The users believed that human values are reflected in the DGCP. Furthermore, they shared a few suggestions to improve it. Originality/value The paper contributes knowledge to evaluating digital government systems, especially in developing countries. The human-value-centered DGCP was evaluated using multiple methods of quantitative (i.e. UEQ Survey) and qualitative (i.e. qualitative interviews with stakeholders) techniques. Furthermore, the systematic process of DGCP evaluation produces a case-based guideline for evaluating related and similar digital government systems using FEDS.

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“…For an example from the field of e-government, a study identifying UX with e-government online services at Indonesia's Ministry of Religious Affairs used the UEQ as its instrumentation ( Prakoso and Subriadi, 2018 ). Within the e-health context, Guldager et al.…”

Section: Literature Reviewmentioning

confidence: 99%