User profiles and personas in the design and development of consumer health technologies

LeRouge, Cynthia; Ma, Junfeng; Sneha, Sweta; Tolle, Kristin M.

doi:10.1016/j.ijmedinf.2011.03.006

Cited by 327 publications

(290 citation statements)

References 44 publications

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“…Transcripts were imported into NVivo 10.0 (QSR International Pty, Doncaster, Victoria, Australia) for qualitative analysis to define themes for further evaluation (48). Inductive content analysis was used to distill text into fewer content-related categories or themes, where words and phrases in a category share similar meaning (49). Each transcript was openly coded by a primary qualitative analyst using NVivo software in a line-by-line inductive fashion to identify key segments of text found in the transcripts.…”

Section: Discussionmentioning

confidence: 99%

Formative evaluation on cultural tailoring breathing awareness meditation smartphone apps to reduce stress and blood pressure

Sieverdes

Adams

Nemeth

et al. 2017

mHealth

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Background: Chronic stress is an independent risk factor for essential hypertension (EH), cardiovascular disease (CVD), and is sometimes confronted by mal-adaptive coping behaviors (e.g., stress eating, excessive alcohol consumption, etc.). Pre-essential hypertension (preEH) is the leading predictor of future EH status.Breathing awareness meditation (BAM) can result in clinically beneficial blood pressure (BP) reductions, though face-to-face sessions presents barriers to reach those in need. The purpose of this study was to identify if a culturally tailored approach is needed in the design and preferences between groups of preEH African American and White adults toward using a smartphone BAM app, the Tension Tamer (TT) app.Methods: TT includes audio delivered BAM instructions, real-time heart rate, feedback graphs and motivational reinforcement text messaging. Questionnaires and two focus groups each of African American and White adults, [n=34, mean age =43.1 years, (SD 13.8 years), 44.1% African American] were conducted to understand stress, EH knowledge, app usage along with feedback from a hands-on demonstration of TT.Grounded theory using NVivo 10 was used to develop themes and combined with the questionnaires in the analysis.Results: No racial differences were found in the analysis including app use scenarios, preferences, knowledge, technology use or the attitudes and acceptance toward mobile health (mHealth) programs.Reported stress was high for African Americans [PSS-4: mean 6.87 (SD 3.3) versus mean 4.56 (SD 2.6); P=0.03]. Four main themes were found: (I) stress was pervasive; (II) coping strategies were both positive and negative; (III) BAM training was easy to incorporated; and (IV) tracking stress responses was useful.Responses suggest that additional personalization of app interfaces may drive ownership and adherence to protocols. Measures and reports of heart rate monitoring while in session were favorably viewed with low issues with confidentiality or trust issues on collected session data. Conclusions:Results suggest that a culturally tailored approach may be unnecessary in the design of BAM apps.Further investigation is warranted for other racial groups, age ranges, and disease conditions.

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Section: Discussionmentioning

confidence: 99%

Formative evaluation on cultural tailoring breathing awareness meditation smartphone apps to reduce stress and blood pressure

Sieverdes

Adams

Nemeth

et al. 2017

mHealth

View full text Add to dashboard Cite

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“…Design decision-making can be difficult and sometimes arbitrary [29]. The creation of personas helped this process by raising the team's awareness that there is a spectrum of key needs, desires, capabilities and limitations of the intended users.…”

Section: Discussionmentioning

confidence: 99%

“…The elaboration of personas was based on the methodology from [25] and [17]. Information was gathered from literature [3][6] as well as ideation from the team [18].…”

Section: B) Personasmentioning

confidence: 99%

The Design of a Mobile App for Promotion of Physical Activity and Self-Management in Prostate Cancer Survivors: Personas, Feature Ideation and Low-Fidelity Prototyping

Monteiro-Guerra

Rivera-Romero

Mylonopoulou

et al. 2017

2017 IEEE 30th International Symposium on Computer-Based Medical Systems (CBMS)

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Abstract-Most prostate cancer survivors are confronted with disease-related and treatment-related side effects that impact their quality of life. A tool that combines specific physical activity coaching with the promotion of a healthy lifestyle and self-management guidance might be a successful method to enhance a lifestyle change in these patients. As a prerequisite for useful health technology, it is important to consider a design process centred in the patients. The aim of this study was to investigate the context of the problem and the user needs to support the ideation of a lowfidelity prototype of a tool to promote a healthy lifestyle among early-stage prostate cancer survivors. A user-centred design approach was followed involving a multidisciplinary team. The prototype was developed in 3 phases. In phase 1, the context was studied with 2 systematic reviews of the state of practice and consulting with 3 specialists in Oncology, resulting in a global use case and main requirements. In phase 2, the needs and barriers of the users were studied based on literature research and validated with 3 specialists, resulting in the creation of 3 personas. In phase 3, 2 sessions were held to ideate and prioritize possible app features, based on brainstorming and selection techniques. Using the Ninja Mock and Proto.io software a low-fidelity prototype was developed, resulting in 25 interactive screens. Understanding the user needs and context seems to be essential to highlight key goals, hence facilitating the bridge between ideation of the tool and the intended users' tasks and experiences. The conclusion of this first stage of the design process brings valuable details (such as barriers of the users to technology and to physical activity) for future iterations of design of the mobile app.

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“…For instance, studies about medical emergency [14], cloud computing [15] and e-learning services [16] have highlighted the relevance of adopting the UX design and the associated touchpoint technique in the service design life cycle. Furthermore, a few practical works have dealt with user-service interaction and the UX perspective [17].…”

Section: Leveraging a Touchpoint Analysis In Sd Lifecyclementioning

confidence: 99%

Leveraging User Experience and Touchpoints Analysis for Services Design: Case of Crisis Management

Touloum¹,

IDOUGHI²,

Ahmed³

2018

JoIS

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User experiences have been the focal research issue in service design (SD), as it has various benefits. As it will be demonstrated in this paper, developing an efficient, yet usable crisis management service requires a deep understanding of the experience (UX) of all stakeholders involved in the crisis. While many SD studies have proposed different principles, practices and tools, there is a lack of a practical comprehensive design framework that empowers designers to integrate effectively UX in the SD lifecycle. In this paper the authors propose a methodological framework called UXD-IS (User eXperience Design of Interactions and Services) that combines UX characterization and touchpoints analysis. The framework has been validated through a case study related to flooding crisis management. The investigations reveal that the framework is a powerful support tool during the first phases of the development of a new service or the improvement of an existing one.Interaction Science

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User profiles and personas in the design and development of consumer health technologies

Cited by 327 publications

References 44 publications

Formative evaluation on cultural tailoring breathing awareness meditation smartphone apps to reduce stress and blood pressure

Formative evaluation on cultural tailoring breathing awareness meditation smartphone apps to reduce stress and blood pressure

The Design of a Mobile App for Promotion of Physical Activity and Self-Management in Prostate Cancer Survivors: Personas, Feature Ideation and Low-Fidelity Prototyping

Leveraging User Experience and Touchpoints Analysis for Services Design: Case of Crisis Management

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