User Satisfaction Analysis of Primary Care Information Systems in Semarang City with EUCS Model

Prasetyowati, Asih; Kushartanti, Roro

doi:10.15294/ujph.v7i2.19305

Cited by 12 publications

(10 citation statements)

References 2 publications

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“…As regards indicators for timeliness having lesser satisfaction as compared to others, a previous study [3] found poor internet connection and server breakdown as major problems in using electronic lodgment of e2m system. A study [32] also found accuracy and timeliness to have the lowest average user satisfaction index. In one research [51], it was also recommended that the timeliness dimension needs to be improved.…”

Section: Resultsmentioning

confidence: 96%

“…The EUCS instrument was used to measure users' satisfaction on Malaysian government's electronic systems [16], to evaluate the Brazilian Financial Administration's integrated system [17], and to analyze the satisfaction on Indonesia's Customs & Excise Information System and Automation [18]. EUCS was also applied for web-based information system [19], website [20][21][22], disaster mitigation information system [23], security system [24], police information system [25], voter data information system [26], government financial system [27], computerized accounting system [28,29], accounting information system [30,31], office information system [12], hospital and health care information system [14,[32][33][34][35][36][37], education or academic information system [38][39][40][41], e-learning or learning management system [42][43][44][45][46][47][48][49][50], online library [51], university grading system [11], university tuition fee system [52], conference management system [53], enterprrise resource planning system [15,…”

Section: Introductionmentioning

confidence: 99%

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End User Computing Satisfaction on Digital Trade Facilitation in the Philippines

Castillo¹,

Villa²,

Encinas³

et al. 2022

jinita

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Digital trade facilitation is increasingly becoming essential in a modern customs environment. Many countries have started computerizing and automating their trade procedures, the success of which depends upon their government’s information technology development. In usability perspective, the most appropriate success measure of an information system is the end-users’ satisfaction. This study assessed the end-user computing satisfaction (EUCS) on digital trade facilitation in the Philippines, known as electronic to mobile (e2m) system. This also determined the profile of e2m clients and the differences on their satisfaction. This further established correlations among the dimensions of EUCS. The study is a descriptive-survey research, which used a valid and reliable EUCS questionnaire. The respondents consisted of 49 e2m clients who were selected conveniently. Statistical tests employed were Mann-Whitney U-Test, Kruskal-Wallis H-Test, and Spearman’s Correlation. Results showed that majority of respondents are customs brokers, most are 4-6 years in profession, and with more than 10 transactions in a month. The end-users were generally satisfied on the total EUCS, as well as in content, accuracy, and timeliness, while they were very satisfied in format, and ease of use. Results also revealed that there are significant differences on clients’ satisfaction on format when grouped to profession, on ease of use when grouped to years in profession, and on accuracy and total EUCS when grouped to number of transactions in a month. All the five EUCS dimensions have significant positive moderate to strong correlations with each other.

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Section: Resultsmentioning

confidence: 96%

Section: Introductionmentioning

confidence: 99%

End User Computing Satisfaction on Digital Trade Facilitation in the Philippines

Castillo¹,

Villa²,

Encinas³

et al. 2022

jinita

View full text Add to dashboard Cite

show abstract

“…So far, the use of technology in improving the quality of services at first-level health facilities, one of them at the community health center requires a system that is able to accommodate the process of health care, able to accommodate the provision of reports both patient visit reports and patient referral Figure 1. Framework of Concept reports so that there is no need for manual staff to manually recap reported to related parties and the system is also expected to be able to accommodate patient records without the need for patient records separately in serving patients using BPJS and general patients (Prasetyowati & Kushartanti, 2018). The purpose of this study is to design a planned referral information system, named SIJUNA (Sistem Rujukan Terencana), to help manage referral services from community health centers to hospitals.…”

Section: Introductionmentioning

confidence: 99%

Design of Web-Based Planned Referral Information System from Public Health Centers to Hospital

Nugraha

Arso

Prasetijo

2020

UJPH

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The aim of the study was to create a web-based planned referral system (SIJUNA) to help manage referral services from public health centers to hospitals so that there was no reason for patients not to be served because the human resources and facilities needed were not available. This study uses action research with a qualitative approach and the system development stage using the FAST method. The system is tested using black box testing. The results of this study are the establishment SIJUNA that facilitates the referral process of patients from the Public Health Center to the Hospital. With the existence of SIJUNA, the operational needs of services are good with the types of outpatient referrals, inpatient care, and emergencies can be fulfilled by increasing accessibility such as certainty of service time with competence and the closest radius of the patient's location, equalizing and increasing the effectiveness of health services, nearest health who has competencies according to patient needs.

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“…This shows that the EUCS model can be used to analyze the satisfaction of an information system engaged in education. In addition, the EUCS model has also been used to examine user satisfaction in an information system engaged in trading, logistics and courier, health and banking (Damayanti, Mursityo, & Herlambang, 2018;Munap, Ahmad, Hamid, & Beg, 2018;Pauluzzo & Geretto, 2018;Prasetyowati & Kushartanti, 2018). Therefore, this study will examine the factors that influence the satisfaction level of users of Dukcapil application in Surakarta.…”

Section: Introductionmentioning

confidence: 99%

Factors that Affect User Satisfaction of Dukcapil Application (Dukcapil Dalam Genggaman) in Surakarta Regency

Darmawan

Nugroho

2020

JAKPP

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Electronic Government (e-Government) has been implemented in Indonesia at both the central and regional levels, where Information and Communication Technology (ICT) is integrated with public services in order to increase effectiveness, efficiency, and transparency. Surakarta has succeeded in creating an application that operates online which can be used to access population administration services, namely Dukcapil application (Dukcapil dalam genggaman in Indonesian term). This application is designed to make it easier for some people of Surakarta who are still experiencing problems if they have to directly access population administration services, whether constrained in terms of time, energy, and cost. As part of population administration services and population information systems, user satisfaction is important for Dukcapil Dalam Genggaman because it is related to the quality of the services provided and the success of implementing the application. User satisfaction can be influenced by several factors. Therefore, this study will examine the factors that influence user satisfaction of Dukcapil Dalam Genggaman. These factors were adapted from a model for measuring the level of user satisfaction with information systems, namely End User Computing Satisfaction (EUCS), which measures satisfaction based on content, accuracy, format, ease of use, and timeliness. This study aims to determine the effect of these factors on user satisfaction of Dukcapil Dalam Genggaman. The questionnaire was distributed to users of Dukcapil Dalam Genggaman and successfully obtained a sample of 107 users. The data analysis used is multiple linear regression. It was found that content, accuracy, ease of use, and timeliness have a significant effect on user satisfaction of Dukcapil Dalam Genggaman. Meanwhile, the format does not have a effect on user satisfaction of Dukcapil Dalam Genggaman. Based on these findings, the Department of Population and Civil Registration of Surakarta is recommended to develop Dukcapil Dalam Genggaman by focusing on the factors that affect user satisfaction of the application.

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User Satisfaction Analysis of Primary Care Information Systems in Semarang City with EUCS Model

Cited by 12 publications

References 2 publications

End User Computing Satisfaction on Digital Trade Facilitation in the Philippines

End User Computing Satisfaction on Digital Trade Facilitation in the Philippines

Design of Web-Based Planned Referral Information System from Public Health Centers to Hospital

Factors that Affect User Satisfaction of Dukcapil Application (Dukcapil Dalam Genggaman) in Surakarta Regency

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