Users as innovators in developing countries: The global sources of innovation and diffusion in mobile banking services

Boor, Paul van der; Oliveira, Pedro; Veloso, Francisco

doi:10.1016/j.respol.2014.05.003

Cited by 177 publications

(84 citation statements)

References 60 publications

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“…These technical factors can be in the form of the flexibility of technology to interoperate in multiple platforms. The perceived need of the user that technology can also influence the innovation of embracing m‐commerce (Van der Boor et al, ).…”

Section: Studies Selected From the Systematic Reviewmentioning

confidence: 99%

“…They even think that m‐commerce tools are too complicated to be used (Bosire & Ntale, ; Perekwa et al, ). In addition, extra expenses that are incurred when migrating from desktop applications to m‐commerce can discourage an organisation or an individual from readily adopting mobile technology (Van der Boor et al, ). In most developing countries, there is a lack of legal and regulatory framework that governs the use of m‐commerce transactions (Osei‐Assibey, ).…”

Section: Findings In the Selected Studies: Impact And Adoption Factormentioning

confidence: 99%

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Opportunities, barriers, and adoption factors of mobile commerce for the informal sector in developing countries in Africa: A systematic review

Pankomera

Greunen

2019

E J Info Sys Dev Countries

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Mobile commerce (m‐commerce) is extensively being deployed in both formal and informal sectors in Africa. There is evidence that mobile services such as m‐commerce can improve the overall revenue and productivity in various sectors globally. M‐commerce interventions have gained popularity for the last decades owing to their nature of being ubiquitous, convenient, localised, and personalised. However, there is little comprehensive and integrated literature on m‐commerce services on the informal sector in the developing countries in Africa. This article therefore provides results of systematic review from literature on the opportunities, barriers, and adoption factors of m‐commerce services for the informal sector in Africa. This systematic review followed the Preferred Reporting Items for System Reviews and Meta‐Analysis (PRISMA) guidelines. Out of 459 records that were screened, 20 was the final number of eligible studies after applying the exclusion criteria. This systematic review found that there are technical, social, cultural, and financial factors that hamper the uptake of m‐commerce for the informal sector in Africa. Furthermore, benefits and m‐commerce adoption factors have also been discussed. The study finally provides recommendations for the effective and sustainable utilisation of m‐commerce services for the informal sector in Africa.

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Section: Studies Selected From the Systematic Reviewmentioning

confidence: 99%

Section: Findings In the Selected Studies: Impact And Adoption Factormentioning

confidence: 99%

Opportunities, barriers, and adoption factors of mobile commerce for the informal sector in developing countries in Africa: A systematic review

Pankomera

Greunen

2019

E J Info Sys Dev Countries

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“…Studies of innovation by citizens show that useful innovation by patients to serve their own needs is likely: many citizens have been found to develop and improve products for their own use in a wide range of fields, including medical care needs [6-8]. Indeed, individuals with high and unmet need for a solution often develop a solution/product for their own use before a producer introduces an improved version of the product to the market [9,10]. …”

Section: Introductionmentioning

confidence: 99%

Innovation by patients with rare diseases and chronic needs

Oliveira

Zejnilović

Canhão

et al. 2015

Orphanet J Rare Dis

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We provide the first empirical exploration of disease-related innovation by patients and their caregivers. Our aims were to explore to what degree do patients develop innovative solutions; how many of these are unique developments; and do these solutions have positive perceived impact on the patients’ overall quality of life? In addition, we explored the factors associated with patient innovation development, and sharing of the solutions that the patients developed.MethodsWe administered a questionnaire via telephone interviewing to a sample of 500 rare disease patients and caregivers. The solutions reported were pre-screened by the authors for their fit with the self-developed innovation aim of the study. All the reported solutions were then validated for their novelty by two medical professionals. Logistic regression models were used to test the relationships between our key variables, patient innovation and solution sharing.Results263 (53%) of our survey respondents reported developing and using a solution to improve management of their diseases. An initial screening removed 81 (16%) solutions for being an obvious misfit to the self-developed innovation aim of the study. This lowered the sample of potentially innovative solutions to 182 (36%). Assessment of novelty and usefulness of the solutions, conducted by two medical evaluators, confirmed that 40 solutions (8%) were indeed novel, while the remaining 142 (28%) were already known to medicine. The likelihood of patient innovation increased as the education level increased (OR 2, p < 0.05), and as their perception of limitations imposed by their disease increased (OR 1.3, p < 0.05). 55 individuals diffused their solutions to some degree, with 50 of these sharing via direct diffusion to other patients. There is a positive relationship between the impact of a solution on the respondents’ overall quality of life and likelihood of solution sharing.ConclusionsGiven that hundreds of millions of people worldwide are afflicted by rare diseases, patient and their caregivers can be a tremendous source of innovation for many who are similarly afflicted. Our findings suggest that many patients could be greatly assisted by improved diffusion of known solutions and best practices to and among patients and their caregivers.Electronic supplementary materialThe online version of this article (doi:10.1186/s13023-015-0257-2) contains supplementary material, which is available to authorized users.

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“…In the case of the telecommunications industry in particular, discontinuities and disruptive innovations that affect consumer demand, are examples of challenges that organizations in this sector face (FRANSMAN, 2001; VAN DER BOOR;VELOSO, 2014). Some features of this industry are increasingly leading to a high degree of volatility, complexity, ambiguity and uncertainty (TANG;HSU, 2018).…”

Section: Theoretical Frameworkmentioning

confidence: 99%

Growing Fast and Profitably in High Competitive Telecom Industry: the GVT’s Case

Fernandes

Silva

Sartori

2018

RAEP

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The purpose of this teaching case is to study the remarkable history of GVT, the former Brazilian telecom company which was acquired by Telefónica Vivo after it had revolutionized the telecom industry in Brazil throughout its 15 years of operation. Telecommunications is an industrial sector that is constantly undergoing upheavals, owing to the rapid pace of technological innovation, as well as the fierce competition, that forces companies to redesign their business models in order to flourish. This case is aimed at Master´s and Doctorate students doing courses in Business Administration, and should also be a useful way of helping teachers/lecturers to discuss business models in a dynamic class environment, such as in the area of the telecom industry. The learning objectives are to enable the participants to understand the features and limitations of the traditional concepts of business models, and to set out guidelines for an alternative framework that is suitable for a dynamic environment. The teachers involved should cover the aspects of differentiation strategies, consistent execution, process management and learning capabilities. Keywords: telecommunications; profitability; competitiveness; business model; GVT. RESUMO Este caso de ensino estuda a distinta história da GVT, antiga empresa brasileira de telecomunicações adquirida pela Telefónica Vivo, após revolucionar a indústria de telecomunicações no Brasil ao longo de seus 15 anos de operação. Telecomunicações é um setor da indústria que enfrenta turbulências constantes, devido à inovação tecnológica acelerada e à concorrência acirrada, que força a reinvenção de modelos de negócios para que as empresas prosperem. Destinado a alunos dos programas de Mestrado e Doutorado em

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