Users' intentions to employ a Point-Of-Sale system

Abstract

This study proposes that task, technology, and individual characteristics affect the Point-Of-Sale (POS) utilization of employees in service industry, specifically in restaurants. The integrated technology acceptance model and task -technology fit (TTF) model is appropriate for explaining service employees' behavioral intentions to use POS. Data were obtained from 167 service employees. The hypothesized model resulted in a good fit, supporting all eight proposed hypotheses. The TTF construct was confirmed to be a mediator of task, technology, and individual characteristics affecting intention to use. Our integrated model is expected to help researchers and practitioners better understand why service employees choose POS for their tasks and, further, how the technology characteristics of POS and its fitwith-task characteristics in a service sector lead to service employee choices.

Examining the Impact of Frontline Service Robots Service Competence on Hotel Frontline Employees from a Collaboration Perspective

“…This finding is in line with previous research showing that an individual's perception of the risk of change influences their attitude that the change will require additional effort and that acceptance of the change may lead to a reduction in efficiency [58,120]. This study shows that the ease of use of FLSRs is an antecedent of usefulness, which is consistent with prior research finding that PEU of the changed workplace increases PU [72,73]. This is because the usefulness of collaboration increases when FLEs realize that collaborating with FLSRs is straightforward and easy.…”

“…These results show that TAM is an appropriate model for the explanation of user behavior in the early stages of FLSR adoption. Previous studies used TAM to explain employees' attitudes toward the acceptance of change in organizations implementing technologies, which suggests that TAM is a suitable theoretical model to explain work paradigm changes due to adoption of technology [19,55,[72][73][74]. Thus, based on previous literature, this study adopts TAM to investigate the changing paradigm of the tourism industry workplace through the implementation of FLSRs in the workplace.…”

“…Therefore, verifying specific drivers that affect users' acceptance of technology by integrating external variables into the TAM is crucial [57,77,79]. Moon [72] criticized TAM for not explaining the user's acceptance intention from a work perspective because it focuses only on the technology characteristics perceived by employees and addressed that it should explain the technology acceptance introduced to the workplace through the integration of TAM with external factors related to work.…”

“…Previous literature showed that employees perceive ease of use if no additional effort is required when accepting changes in the workplace [56,73]. Moreover, if performance improvement is expected when adopting changes, employees' perception that the changed workplace is useful increases [55,72,73]. When the workload decreases, an employee can focus their resources and energy on performance improvement, but performance quality is degraded because heavy workloads require the distribution of an employee's limited resources and energy [100].…”

The Role of mPOS System in Process Change and Strategy Change: A Situated Change Perspective

“…The selection of a restaurant POS system is a complex process that should be undertaken by the restaurant owner and not delegated to an employee. Recently, many restaurants start to use mPOS systems, which have become popular in the restaurant industry [24]. An mPOS is a smartphone, tablet or dedicated wireless device that performs the functions of a cash register or electronic point of sale terminal.…”