Users’ perceptions and satisfaction as indicators for sustainable beach management

Evaluating Perception of Sustainability Initiatives Invested in the Coastal Area of Versilia, Italy

“…The second phase of the research focused on the understanding of beach satisfaction by respondents. The constant monitoring of tourists' satisfaction represents one of the most important indicators of a destination's success [14,48]. Figure 2 shows a heatmap of the beach users' response frequency for the items of the analysis.…”

“…Beach facilities, beach activities and beach employees are the three main categories analyzed to monitor the satisfaction level of beaches in Versilia. Many destinations use the indicator related to user satisfaction for the planning of tourism destination management [14]. For our analysis, we identified three categories, including several items Beach facilities, beach activities and beach employees are the three main categories analyzed to monitor the satisfaction level of beaches in Versilia.…”

“…For our analysis, we identified three categories, including several items Beach facilities, beach activities and beach employees are the three main categories analyzed to monitor the satisfaction level of beaches in Versilia. Many destinations use the indicator related to user satisfaction for planning tourism destination management [14]. For our analysis, we identified three categories, including several items that contribute to the definition of the coastal tourist offer.…”

“…Empirical and theoretical studies have outlined users' perceptions of sustainable beach management [13,14] and the role played by certification programs in destination management [15]. However, there is limited research on users' perception in relation to sustainable initiatives adopted by coastal destinations.…”

Determining Factors of Local Vacationers’ Loyalty: Mediating Role of Vacationers’ Satisfaction and Attitude Towards Visiting the Beach

“…The term "customer loyalty" didn't get a clear, specific, and agreed-upon concept by researchers, as is the case with most modern concepts (Yuksel et al, 2010;Zhang et al, 2014;Cossío-Silva et al, 2019;Rohman, 2020). Although there is no specific agreement on what loyalty means, there are several definitions that are characterized by objectivity and inclusivity (Yoon & Uysal, 2005;Dodds & Holmes, 2019;Brščić & Šugar, 2020). Loyalty was explained as a behavioral pattern that forms during purchasing or using products as a consequence of prior experience (Griffin, 1995;Aunalal, 2017;Zhang et al, 2020;Hassan et al, 2020).…”