Users' views of hospital environmental quality: Validation of the Perceived Hospital Environment Quality Indicators (PHEQIs)

Andrade, Cláudia Campos; Lima, Maria Luísa; Fornara, Ferdinando; Bonaiuto, Marino

doi:10.1016/j.jenvp.2011.12.001

Cited by 99 publications

(108 citation statements)

References 49 publications

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“…Physical design of the healthcare environment evidencing the strongest significant relationship with patient overall satisfaction with healthcare experience is not surprising since the literature shows that the physical design of a space tends to be a major consideration by patients (Andrade & Devlin, 2015;Andrade et al, 2012;. Patients' -particularly those who are in poor health-may be especially appreciateive of hospitable healthcare design.…”

Section: Resultsmentioning

confidence: 99%

“…Physical environment is defined as the physical and interior design features that are stimulus objects (Harris et al, 2002;Waterman & Faulkner, 2010). For a validation of physical design features included in the healthcare environment see Andrade et al, (2012). Several studies have demonstrated the impact of physical design conditions on the consumer perceptions of experience.…”

Section: Physical Design Of the Healthcare Environmentmentioning

confidence: 99%

“…The following items were adapted on the basis of face validity from the Perceived Hospital Environment Quality Indicators (PHEQI) developed by Andrade et al, (2012): "The furnishings are in good condition"; "The quality of the furnishings is good"; "The patient areas are kept clean"; "The walls, floors, and ceilings are well kept"; "The number of seats (chairs and sofas) is appropriate"; "Patient waiting areas are well-equipped (chairs, sofas, tables, TVs, newspapers, magazines)"; "The restrooms are well kept"; "The equipment is in good condition". In addition, respondents were asked to indicate to what level they agreed with the following items on a 7 point Likert-type scale (1=strongly disagree; 7= strongly agree) adapted from an atmospheric cues scale developed by Loureiro et al (2013) "The ambient lighting creates a comfortable atmosphere"; "The music is pleasing"; "The ambient temperature is comfortable"; "Walls, floors, and ceiling color schemes are nice"; "The scents in the air are pleasant"; "The overall decoration is attractive"; "There are enough plants and flowers"; "The paintings and pictures are appealing"; "There is enough quietness"; Overall appearance of staff is nice"; "There is enough artwork and decoration"; "Furnishings are comfortable"; "Equipment is visually appealing".…”

Section: Survey Designmentioning

confidence: 99%

See 2 more Smart Citations

The influence of hospitable design and service on patient responses

Suess

Mody

2017

The Service Industries Journal

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A study of 216 respondents examined a medical center environment's influence on patient responses. A stimulus-organism-response (S-O-R) model was adapted to the theory that more hospitable healthcare servicescape elements will affect patients' overall satisfaction, loyalty behaviors, and willingness to pay out-of-pocket expenses. Servicescape elements included atmospherics of the healthcare environment, service delivery by healthcare staff, physical design of the healthcare environment, and wayfinding. Results of structural equation modeling confirmed that four servicescape elements-atmospherics, service delivery, and physical design and wayfinding-had a significant impact on patients' overall satisfaction with the healthcare experience. Furthermore, overall satisfaction with the healthcare experience predicted patients' loyalty intentions and willingness to pay out-ofpocket expenses for healthcare services. The study makes a significant contribution to the empirical modeling of patients' behavioral responses to hospitable healthcare environments.

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Section: Resultsmentioning

confidence: 99%

Section: Physical Design Of the Healthcare Environmentmentioning

confidence: 99%

Section: Survey Designmentioning

confidence: 99%

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The influence of hospitable design and service on patient responses

Suess

Mody

2017

The Service Industries Journal

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“…Perception of the quality of hospital environment was assessed by the PHEQIs (Andrade et al, 2012), namely the Care unit & In-/ Out-patient (waiting) area Scale (which regards the perceived quality of spatial-physical aspects of the hospital care unit) and the Social-functional features Scale (which regards the perceived quality of social-functional aspects). Items are defined as sentences that express environmental evaluations (e.g., ''In this in-patient/ waiting area the quality of furnishings is good''), and responses are made on 5-point Likert-type scales (from 0 ''totally disagree'' to 4 ''totally agree'').…”

Section: Questionnaire For Patientsmentioning

confidence: 99%

Inpatients’ and outpatients’ satisfaction: The mediating role of perceived quality of physical and social environment

et al. 2013

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a b s t r a c tThis study analyses the processes through which the physical environment of health care settings impacts on patients' well-being. Specifically, we investigate the mediating role of perceptions of the physical and social environments, and if this process is moderated by patients' status, that is, if the objective physical environment impacts inpatients' and outpatients' satisfaction by different socialpsychological processes. Patients (N ¼ 206) evaluated the physical and social environments of the care unit where they were receiving treatment, and its objective physical conditions were independently evaluated by two architects. Results showed that the objective environmental quality affects satisfaction through perceptions of environmental quality, and that patients' status moderates this relationship. For inpatients, it is the perception of quality of the social environment that mediates the relationship between objective environmental quality and satisfaction, whereas for outpatients it is the perception of quality of the physical environment. This moderated mediation is discussed in terms of differences on patients' experiences of health care environments.

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“…However, for a variety of reasons, the actual data is usually incomplete. Therefore, the study of the classifiers for incomplete data is of great significance [1][2][3][4]. The current classification method commonly used decision tree, neural network, KNN, SVM and the Bayesian methods, KNN algorithm in classification accuracy is simple and high in the Chinese automatic text classification has been applied widely.…”

Section: The Data Classification Methodsologymentioning

confidence: 99%

Construction and Simulation on Environmental Quality Evaluation Model Based on Data Mining and Correlation Analysis

Wang¹,

Duoyong²,

Xu³

2017

IJDTA

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In this paper, we conduct research on environmental quality evaluation model based on data mining and correlation analysis. Along with the application of multi-statistical analysis method, the big data analysis law by has been applied in the environmental quality evaluation. Reciprocities of this method among from many targets starts that changes into a few not related overall targets many targets and the merit lies in had considered the relevance among various targets that can maximum limit retain original information, carries on best comprehensive dimensionality reduction processing to the high dimensional data. Aside by using this feature, this paper proposes the data mining and correlation analysis based model. The basic task of the analytical grey incidence is the microscopic or macroscopic geometry of behavior based factor sequence is close, toanalyze and contribution degree of influence or the factor between determination factors to main behavior, but the gray incidence space carries on the foundation of analytical grey incidence. We implement the model on the air and water quality evaluation which are assisted with the neural network and gray analysis. The experimental result reflect the effectiveness of our model, it can evaluate the environmental quality effectively.

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