“…Many studies have been conducted to study the business applications of e-mail and its benefits (Leong, Gingrich, Lewis, Mauger, & George, 2005;Pallen, 1995;Feelhwan, Shiraishi, & Takahashi, 2010;Changyan, et al, 2011;Belotti, Ducheneaut, Howard, & Smith, 2003;Mahfouz, 2010;Aidan and Patrick, 2004;Andrew & Chadwick, 2003;Victoria, et al, (2003).…”