Using fuzzy AHP and VIKOR for benchmarking analysis in the hotel industry

Fu, Hsin‐Pin; Chu, Kuo-Kuang; Chao, Pei; Lee, Hung-Hsuan; Liao, Yen-Chun

doi:10.1080/02642069.2010.503874

Cited by 60 publications

(34 citation statements)

References 26 publications

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“…Table 14, presented the VIKOR papers addressed within Operation Management based on author (s) and year, technique and approach, type of study, application area and scope and study purpose. Chu et al [218] evaluated knowledge communities by integrating the VIKOR, TOPSIS and SAW, Bazzazi et al [219] mixed the VIKOR, AHP and entropy for selection of surface mine equipment, Tadić et al [220] combined the fuzzy VIKOR, fuzzy DEMATEL and fuzzy ANP for selection of city logistics, Leng et al [221] proposed a combined decision support method for PMO using the fuzzy VIKOR, Fu, Chu, Chao, Lee, and Liao [222] combined the VIKOR and fuzzy AHP for benchmarking in hotel industry, Büyüközkan and Ruan [223] extended the fuzzy VIKOR for measurement of Enterprise Resource Planning (ERP) software performance. Totally, 10 past papers used VIKOR technique in fields of Operation Management presented in Table 14.…”

Section: Operation Managementmentioning

confidence: 99%

VIKOR Technique: A Systematic Review of the State of the Art Literature on Methodologies and Applications

Mardani

Zavadskas

Govindan³

et al. 2016

Sustainability

302

137

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Abstract:The main objective of this paper is to present a systematic review of the VlseKriterijuska Optimizacija I Komoromisno Resenje (VIKOR) method in several application areas such as sustainability and renewable energy. This study reviewed a total of 176 papers, published in 2004 to 2015, from 83 high-ranking journals; most of which were related to Operational Research, Management Sciences, decision making, sustainability and renewable energy and were extracted from the "Web of Science and Scopus" databases. Papers were classified into 15 main application areas. Furthermore, papers were categorized based on the nationalities of authors, dates of publications, techniques and methods, type of studies, the names of the journals and studies purposes. Theresults of this study indicated that more papers on VIKOR technique were published in 2013 than in any other year. In addition, 13 papers were published about sustainability and renewable energy fields. Furthermore, VIKOR and fuzzy VIKOR methods, had the first rank in use. Additionally, the Journal of Expert Systems with Applications was the most significant journal in this study, with 27 publications on the topic. Finally, Taiwan had the first rank from 22 nationalities which used VIKOR technique.

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Section: Operation Managementmentioning

confidence: 99%

VIKOR Technique: A Systematic Review of the State of the Art Literature on Methodologies and Applications

Mardani

Zavadskas

Govindan³

et al. 2016

Sustainability

302

137

View full text Add to dashboard Cite

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“…Later, Buckley (1985) incorporated the fuzzy set theory into the traditional AHP. FAHP thus became a suitable tool for solving real-world multi-criteria decision-making (MCDM) problems (Buyukozkan, 2004;Fu et al, 2011;Huang and Wu, 2005;Lin et al, 2009;Sipahi and Timor, 2010). It has been combined with the FDM by many scholars in the fields of service and tourism (Chen and Wang, 2010;Cho and Lee, 2013;Wang and Durugbo, 2013).…”

Section: Fuzzy Delphi Methodsmentioning

confidence: 99%

Analysis of luxury resort hotels by using the Fuzzy Analytic Hierarchy Process and the Fuzzy Delphi Method

Gil‐Lafuente

Merigó

Vizuete

2014

Economic Research-Ekonomska Istraživanja

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'Experience Economy' is an accelerator switching the experience process of consumption into eternal memory, perfecting value and promoting positive afterbuying intention. This research uses the Fuzzy Delphi Method (FDM) and Fuzzy Analytic Hierarchy Process (FAHP) to construct a system of evaluation criteria focused on understanding the luxury resort hotels (LRHs) industry in Taiwan and Macao. One finding of this study is that objective hotels in these two territories exhibit different hotel operating characteristic (the unity LRHs mode in Taiwan vs involving casino LRHs in Macao) and customer markets. These Macanese LRHs define them as 'international operations', in contrast the Taiwanese position themselves as 'domestic businesses'. The other finding is that Taiwan based evaluation criteria on 'consumer-orientation' and 'operation and management', while Macao stressed evaluation based on 'operation and management' to manage LRHs industry.

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“…Most of the publications are for a single country or for other tourist facilities with different criteria. The most representative example is the one publication (Fu, Chu, Chao, Lee & Liao, 2011) about AHP and VIKOR for benchmarking analysis in the hotel industry, but it is a comparison through 26 hotels in Taiwan with criteria of mainly economical interest. There are other recent publications which are related to a certain extent (Đorđević, Zecevic & Hristov, 2016;Akincilar & Dagdeviren, 2014;Lee & Lee, 2015;Mardani, Jusoh, Bagheri & Kazemilari, 2015;Shirouyehzad, Arabzad & Reza, 2013), however they are using AHP or VIKOR for research on other factors or they focus on one country.…”

Section: Literature Reviewmentioning

confidence: 99%