Using smart technology to enhance the employee well‐being of paramedics

Abstract

This paper addresses the increasingly important issue of well‐being of Paramedics, the frontline of our health system, not least during a pandemic. Using e‐diaries, this research identifies the stress this workforce is under and the need to address these issues. We argue that the use of smart technologies is a critical advancement in helping identify well‐being issues in real time. In enabling this real‐time accumulation of data, the opportunity is created to immediately address and effectively respond to emerging issues. In doing this, human resources and management can negate potential burnout and turnover.