Using Technology to Enhance Patient‐Physician Interactions

Voran, David

doi:10.1016/j.pmrj.2017.01.010

Cited by 4 publications

(2 citation statements)

References 13 publications

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“…However, there has been comparatively little research done on how the use of cell phone/smartphone by the patient has influenced patients' communication with their physician [6]. The importance of effective communication between the patient and physician has certainly been well-documented in the literature [6][7][8]. This is perhaps even more so in patients undergoing surgical procedures, who often find themselves in uncharted territory pre-and postoperatively [9].…”

Section: Introductionmentioning

confidence: 99%

The Utilization of Physician Cell Phone Numbers by Patients in an Orthopaedic Surgery Practice

Rogero

Bishop

Erickson

et al. 2020

Cureus

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Introduction Orthopaedic surgeons choose to manage communication with their patients outside of official visits and interactions in a variety of ways, with some choosing to provide their personal cell phone number in order to provide patients with direct accessibility. The objective of this prospective study is to explore to what extent patients utilize the cell phone numbers of orthopaedic surgeons in the immediate period after it is provided to them. Methods Seven fellowship-trained orthopaedic surgeons from five different subspecialties in a single private, multi-site group each provided his/her personal cell phone number to 30 consecutive patients. The surgeon's phone number was written down on a business card, and the surgeons themselves provided the card to the patient. Phone calls and voice mail messages received in the 30 days following the patient receiving the phone number were recorded, and the reasons for these calls were categorized as being "appropriate" (e.g. acute postoperative issues, unclear instructions) or "inappropriate" (e.g. administrative issues, medication refills, advanced imaging-related inquires). Results Two-hundred seven patients with an average age of 51.5 years were provided cell phone numbers. During the 30 days following administration of cell phone numbers to each patient, 21 patients (10.1%) made calls to their surgeons, for an average of 0.15 calls per patient. Six patients (2.9%) called their surgeons more than once. Seventeen calls (54.8%) were deemed appropriate, while 14 calls (45.2%) were inappropriate. Logistic regression analysis did not reveal patient age, sex, type of visit, or surgeon subspecialty to be independently associated with calling. Conclusion Our study has demonstrated a low rate of patient utilization of surgeon cell phone number when provided to them. If surgeons choose to provide their cell phone number to patients, we recommend specifying appropriate reasons to call in order to maximize the effectiveness of this communication method.

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Section: Introductionmentioning

confidence: 99%

The Utilization of Physician Cell Phone Numbers by Patients in an Orthopaedic Surgery Practice

Rogero

Bishop

Erickson

et al. 2020

Cureus

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“… 14 The way the consultation room is organized and the type of EHR template used also influence how and when the EHR is used. 15 There is an increase in shared information when the spatial organization of the room/desk allows a shared visual access to the screen. 16 The EHR design also influences the physician–patient screen sharing.…”

Section: Introductionmentioning

confidence: 99%

What factors influence the use of electronic health records during the first 10 minutes of the clinical encounter?

Lanier¹,

Cerutti²,

Dao

et al. 2018

IJGM

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PurposeThe use of electronic health records (EHRs) by physicians during the consultation is common and can be problematic. Factors influencing the use of EHRs during clinical encounters include physician and patient characteristics, consultation type as well as spatial organization of the room and type of EHR template. Their relative importance is however not well known. This study aimed to explore to what extent several physician, patient and consultation factors were associated with EHR use during the first 10 minutes of primary care consultations.MethodsWe examined EHR use of 17 residents in 142 videotaped consultations at the Primary Care Division of the Geneva University Hospitals, Switzerland. We conducted univariable and multivariable analyses with patient, physician and consultation variables to predict EHR use: sex and age of the patient; physician’s sex, age, postgraduate experience and EHR-use self-perception; and language, type of consultation (new/follow-up) and content of the consultation using the Roter interaction analysis system (RIAS), the main variable being the percentage of utterances in relation to EHR use during the first 10 minutes.ResultsMale physicians (residents) and those with less clinical experience and conducting a new consultation or addressing biomedical content were positively correlated with EHR use (+5.3% for male physicians, P=0.101; +0.6% per year of experience, P=0.021; +6.0% for new consultation, P=0.097; +0.4% per 1% of biomedical content increase; P=0.018).ConclusionOnly a small number of physician, patient and consultation factors appear to have an impact on the use of EHR during primary care consultations, and this impact remains modest. Given the influence of EHR use on physician–patient relationship, further research should explore what other factors are implicated in EHR use and whether they can be changed or improved.

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The need scoping and prioritization of the medical team to integrate new technologies for inpatient rehabilitation services

Liang

Chen

2021

Journal of the Formosan Medical Association

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Using Technology to Enhance Patient‐Physician Interactions

Cited by 4 publications

References 13 publications

The Utilization of Physician Cell Phone Numbers by Patients in an Orthopaedic Surgery Practice

The Utilization of Physician Cell Phone Numbers by Patients in an Orthopaedic Surgery Practice

What factors influence the use of electronic health records during the first 10 minutes of the clinical encounter?

The need scoping and prioritization of the medical team to integrate new technologies for inpatient rehabilitation services

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