Anais Do Encontro Nacional De Engenharia De Produção
 2018
DOI: 10.14488/enegep2018_tn_sto_259_491_35537
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Uso da análise multivariada de dados e da ferramenta Servqual na mensuração da qualidade em serviços em empresas de fast-food

Ana Carla de Souza Gomes dos Santos1,
Thamirys Da Silva Sena Souza2,
Layanne Andrade Mendonça3
et al.
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