Utilización de los ejes transversales del modelo EFQM en el ámbito sanitario público

Ferrándiz-Santos, Juan; Lorenzo, Susana; Navarro-Royo, C.; Alguacil-Pau, A.I.; Morón-Merchante, J.; Pardo-Hernández, Alberto

doi:10.1016/j.cali.2009.12.005

Cited by 9 publications

(1 citation statement)

References 5 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…They integrated the model with different tools and created "modules for excellences" based on the strengths and weaknesses. Others strengths and weaknesses were also identified in studies by (Naylor, 1999), (Arcelay et al, 1999) and (Nabitz & Klazinga, 1999) (Hayes, 2007) (Ferrándiz-Santos et al, 2010), and several actions were proposed for implementation. PARETO has been used by authors such as (Martínez, 2012) for prioritizing the essential key points, and (M. P. del Ríoa, et al, 2006) use the score achieved as an internal reference to monitor changes in the quality of service.…”

Section: Literature Reviewmentioning

confidence: 99%

The Use of the Excellence Efqm Model in the Healthcare Sector

Ahidar,

Oubrahim,

Farhadi Cheshmeh Morvari

2023

J. Eng., Manag. Inf. Technol.

View full text Add to dashboard Cite

As the healthcare sector is under growing pressure to enhance patient outcomes and reduce costs, quality management systems are becoming increasingly essential to ensure high-quality care and efficient operations. The EFQM (European Foundation for Quality Management) model serves as a framework for assessing an organization's quality management system. This paper provides an overview of the implementation of EFQM in the healthcare sector based on the literature analysis. Findings revealed that the EFQM model is unsuitable for the hospital sector and needs to be customized before it can be used for practical application. In addition, the EFQM model can also be integrated into local, national, or international country-specific models. However, regarding the model's application sector, the EFQM model can be applied to any specialty (emergencies, medical services, primary care services, intensive care services, and so on). To the best of our knowledge, the proposed study is the first that sheds light on the importance of the integration and customization of the EFQM model when it is used in the healthcare sector by various case studies in the literature.

show abstract