Utilizing Green Design as Workplace Innovation to Relieve Service Employee Stress in the Luxury Hotel Sector

Han, Heesup; Ariza-Montes, Antonio; Giorgi, Gabriele; Lee, Soyeun

doi:10.3390/ijerph17124527

Cited by 21 publications

(19 citation statements)

References 41 publications

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“…The magnitude of this effect is 0.351, indicating that a unit increase in emotional satisfaction as much as 0.35 increases green citizenship behavior. The results of the fourth hypothesis confirmed are consistent with studies by (Gupta, 2012;Han, 2020). In their studies, they also found a direct relationship between emotional satisfaction and green behavior in customers.…”

Section: Discussionsupporting

confidence: 90%

Investigating the Effect of Pride, Mindfulness, General Self-Awareness, Emotional Satisfaction on Customer Citizenship Behavior Among Green Customers

Rahmani

Navid

Seyed

et al. 2021

HSSR

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Purpose of the study: The purpose of this study is to investigate the effect of pride, mindfulness, general self-awareness, emotional satisfaction on customer citizenship behavior among green customers. Methodology: The present study is descriptive research in terms of applied purpose and duration of data collection. Structural equation modeling with Warp PLS software was used for analysis. Due to the survey and the lack of research, a questionnaire was used to collect data. The statistical population included customers of Cinere green products. Since their number is unknown, the infinite population was considered, and Cochran's formula for the endless population was estimated at 384 people. Principal Findings: The results showed that pride has a positive and significant effect on the general self-awareness of green customers. Mindfulness has a substantial direct impact on the general self-awareness of green customers. The immediate effect of public awareness on the citizenship behavior of green customers was confirmed, and emotional satisfaction has a significant impact on the citizenship behavior of green customers. Finally, the mediating result of emotional satisfaction on the relationship between public self-awareness and citizenship behavior of green customers was confirmed. Applications of this study: This research can be used in psychology and sociology areas. Novelty/Originality of this study: to investigate the effect of pride, mindfulness, general self-awareness, emotional satisfaction on customer citizenship behavior among green customers.

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Section: Discussionsupporting

confidence: 90%

Investigating the Effect of Pride, Mindfulness, General Self-Awareness, Emotional Satisfaction on Customer Citizenship Behavior Among Green Customers

Rahmani

Navid

Seyed

et al. 2021

HSSR

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“…In addition, 54.18% of respondents see the construction of tourist complexes with the necessary services as a way to develop tourism in the post-COVID-19 period. These new constructions featuring green design based on ecological design is a crucial factor in improving stress resilience and reducing anxiety of tourists and workers in the tourism industry [41]. The challenge is to take measures to adapt the new tourist structures to grant more protection for forms of mobility and similar crises also having a negative aspect linked to the time it takes for tourists to regain their former mobility even after the end of the pandemic.…”

Section: Discussionmentioning

confidence: 99%

The Impact of Covid-19 Outbreak on the Tourism Needs of the Algerian Population

et al. 2020

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This research aims to understand the vision and the reaction of the population towards tourism and holidays during this period of the COVID-19 pandemic. It also investigates the tourist needs of the Algerian population after the closure of international borders. Methods: The data were collected using a mixture of quantitative and qualitative methods through a questionnaire applied to 203 people in different regions of Algeria (a North African country) from 1st June to 13 July 2020. Results: The needs of Algerian tourists were characterized by a great need for leisure to relieve psychological stress caused by COVID-19 (M = 25.33) among the study sample (p < 0.05). The results also show an average need to rationalize the costs of tourist services (M = 5.26) according to the respondents (p < 0.01). This is in addition to the great need (M = 7.75) among respondents (p < 0.05) of the awareness that the tourism sector can contribute to the economic recovery in Algeria after the confinement period. About 75.86% of respondents requested the cleanliness of tourist sites, while 69.95% recommended improving safety because of the size of tourist sites in the Algerian territory as well as measures related to social distancing. The results show that 53.69% of respondents preferred the month of August to go on vacation, 29.06% chose the month of September, and 17.25% would prefer the months of October, November, and December since they expected a reduction in the risks of the COVID-19 pandemic. Conclusions: The COVID-19 pandemic has affected the tourism needs of the Algerian population, which has become increasingly aware of the consequences of the pandemic in relation to their health and in relation to the country’s economy. These results can help the authorities of the tourism sector to better understand and identify the tourism needs of this population in the current period and after the COVID-19 pandemic.

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“…Discovering the nexus between resilience and OCB is imperative given the significant impact of OCB on organizational effectiveness (Sadeghi et al, 2016). Additionally, understanding the relationship between resilience and OCB may also shed more light on maintaining employees' motivational levels to engage in extra-role activities even in the face of harsh conditions (Han et al, 2020). Therefore, this study is embarked on to fulfill this gap in extant research.…”

Section: Introductionmentioning

confidence: 99%

Resilience and Organizational Citizenship Behavior (OCB)

Boakye

Addai

Obuobiisa-Darko

et al. 2022

SBR

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Research shows that resilience exerts a significant impact on organizational citizenship behavior. This linkage may be partly due to prevailing organizational circumstances. This study assessed the moderating effect of leadership and interpersonal trusts in the correlation between resilience and organizational citizenship behavior (OCB). Responses were obtained from 236 healthcare employees in Ghana's public and private hospitals. This study used regression to analyze the predictions. Findings of the study indicated that resilience, interpersonal (employee), and leadership trust positively and significantly predicted OCB. The hierarchical regression indicated that leadership trust moderated the linkage between resilience and organizational citizenship behavior. However, interpersonal trust moderates the linkage between resilience and organizational citizenship behavior. Unequivocally, resilience produces the highest organizational citizenship behavior when leaders trust their subordinates. This study, therefore, pinpoints the significant role of leadership trust in alleviating the impact of resilience on organizational citizenship behavior.

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Utilizing Green Design as Workplace Innovation to Relieve Service Employee Stress in the Luxury Hotel Sector

Cited by 21 publications

References 41 publications

Investigating the Effect of Pride, Mindfulness, General Self-Awareness, Emotional Satisfaction on Customer Citizenship Behavior Among Green Customers

Investigating the Effect of Pride, Mindfulness, General Self-Awareness, Emotional Satisfaction on Customer Citizenship Behavior Among Green Customers

The Impact of Covid-19 Outbreak on the Tourism Needs of the Algerian Population

Resilience and Organizational Citizenship Behavior (OCB)

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