Validating the contents of a social content management framework

Ahmad, Wan Azlina; Mukhtar, Muriati; Yahya, Yazrina

doi:10.1109/iceei.2017.8312373

Cited by 6 publications

(7 citation statements)

References 26 publications

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“…Content validity is also known as expert confirmation as it is performed by a group of professional panels or experts in the related field [21]. The validity study described in this paper adapts the process introduced by Lawshe [15] and is also used in the study of [14], [17], [48]. It is based on quantitative methods using Likert 3 scale which is (1) not necessary, (2) useful but not essential and (3) essential.…”

Section: Results and Analysismentioning

confidence: 99%

Instrument Development for Measuring the Acceptance of UC&C: A Content Validity Study

Alias

Mukhtar

Jenal

2019

IJACSA

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Studies on the acceptance of Unified Communications and Collaboration (UC&C) tools such as instant messaging and video conferencing have been around for some time. Adoption and acceptance of UC&C tools and services has boosted productivity and improved communications by integrating voice, video and data into one platform. UC&C also allows collaboration by enabling users to interact with each other in different media. However, their acceptance rate by individual in developing nations has been low. It is hypothesized that the factors that contribute to acceptance are developed based on two underlying theories. The first is that of diffusion of innovation and the other is that of service dominant logic. Items is constructed based on eight constructs which are relative advantage, compatibility, ease of use, trialability, observability, improved service, value co-creation capacity, and coordination efficiency. In order to validate the items, content validity ratios are calculated on a set of questionnaire. The ratios will determine which items should be included or removed from the questionnaire. The paper concludes with a discussion on the implications of the findings from the experts' evaluation and also from the content validity ratios. The new items are used in designing the survey instrument to measure the acceptance of UC&C.

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Section: Results and Analysismentioning

confidence: 99%

Instrument Development for Measuring the Acceptance of UC&C: A Content Validity Study

Alias

Mukhtar

Jenal

2019

IJACSA

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“…3 Based on the table above, the questionnaire consists of 95 items covering 88 individual items and 7 general items. Referring to [5,1], one general item is needed to enable the experts to validate the importance of each factor. For that reason, for each factor, one general item is added to better validate the MDQM framework.…”

Section: Master Data Qualitymentioning

confidence: 99%

Master Data Quality Management Framework: Content Validity

Ibrahim,

Mohamed,

Satar

et al. 2024

SCPE

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Organizations rely on high quality master data as a critical component in achieving their operational and strategic performance. To accomplish high quality master data, they need to be managed properly through a systematic and holistic framework. However, prevalent master data quality management frameworks lack in providing comprehensive management practice in assuring the quality of master data. Hence, stimulates the need to develop an improved master data quality framework. Prior to the development of the framework, the identification and validation of factors that contribute to the management of master data quality must be performed. Thus, this paper underlined four elements and seven factors affecting master data quality management. Further, the identified factors were validated using a questionnaire as the validation instrument. The questionnaire consists of 95 items representing the identified seven factors that were derived from previous studies in the domain of total quality management, data quality management, and master data. Since the items are derived from the different contexts of study, content validation is a need. Previous research has suggested several techniques for performing content validation, covering both quantitative and qualitative approaches. The quantitative approach employed objective assessment and the result was statistically analysed. While the qualitative approach adopted subjective assessment such as comments, ideas, or respond. In this paper, the quantitative approach is selected over the qualitative approach, considering the effort in analyzing several items (95 items) is less complex compared to the qualitative approach which is more difficult to interpret and account for biased results. The selected panel of experts validate the instrument using a three-point scale namely “1 = not relevant”, “2 = important (but not essential)”, and “3 = essential”. Later, using the technique proposed by Lawshe, the value of the content validity ratio (CVR) is calculated. As a result, 92 items are accepted, and 3 items are rejected. The elimination of the 3 items is due to the unsuitableness to be used in the context of the public sector. The validated items can be used as an instrument to validate the factors affecting master data quality management. The proposed factor would support the organization in managing master data quality more effectively.

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“…As highlighted by 2) above, user elements are essential and central to the success of adoption. In light of the issues which concerns the users and the use of UC&C, it is understood that the service-dominant logic Vargo & Lusch [25] with its focus on value in use will prove valuable as a guiding theory in investigating the users' elements and roles in the adoption of UC&C. In a recent study by [26] and [27] have asserted that SDL theory gives preference to users in determining usage and viewing the value based on the value in use. Thus it is suggested that both servicedominant logic and DOI are used as a lens through which we view UC&C adoption.…”

Section: )mentioning

confidence: 99%

Adoption of Unified Communications and Collaboration from the Perspective of Diffusion of Innovation and Service Dominant Logic: A Preliminary View

Alias¹,

Mukhtar²,

Jenal³

2018

Int. J. Adv. Sci. Eng. Inf. Technol.

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Unified Communications and Collaboration (UC&C) is a platform that has become increasingly popular in recent years and used in organizations. The service could increase flexibility, interoperability, efficiency, and productivity in managing business processes. As the number and variety of UC&C tools and services increases, many organizations have developed strategic plans and allocated budget to implement UC&C. However, the adoption of some UC&C tools is still below than expected. As a service that continues to evolve in tandem with new developments in technology, it is thus important to investigate the factors that impact upon the adoption of UC&C tools and services. Via a review of the literature, this paper will posit an initial model for the adoption of UC&C. This initial model is developed by adopting the views of two important theories which are the theory of Diffusion of Innovation (DOI) and service-dominant logic (SDL). The DOI theory is chosen since UC&C represents evolvement in the communications technology space, while SDL is chosen because of its focus on value co-creation and user-centeredness, which is an important factor that will influence adoption. The key factors influencing the adoption of UC&C embodied in the model will provide useful insights for managers in implementing UC&C in their organizations.

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Validating the contents of a social content management framework

Cited by 6 publications

References 26 publications

Instrument Development for Measuring the Acceptance of UC&C: A Content Validity Study

Instrument Development for Measuring the Acceptance of UC&C: A Content Validity Study

Master Data Quality Management Framework: Content Validity

Adoption of Unified Communications and Collaboration from the Perspective of Diffusion of Innovation and Service Dominant Logic: A Preliminary View

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