Validity and reliability of patient satisfaction questionnaires in a dental school in Japan

Imanaka, Masahiro; Nomura, Yasuo; Tamaki, Yoh; Akimoto, Naotake; Ishikawa, Chieko; Takase, Hideyo; Ishii, Hiroaki; Yamachika, Shigeo; Noda, Koji; Ide, Masamichi; Yamamoto, Ken; Kokubo, Yuji; Seto, Kanichi

doi:10.1111/j.1600-0579.2007.00438.x

Cited by 16 publications

(19 citation statements)

References 8 publications

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“…The 19 included studies were published between 1984 and 2009 . Of these, 14 publications reported initial development and validation (Table ), whereas the other five publications were follow‐up studies that re‐assessed some aspects of validity and reliability (Table ).…”

Section: Resultsmentioning

confidence: 99%

“…All but three studies created items either based on previous instruments used in medicine or were created de novo based on expert judgement. Perera and Usgodaarachchi (2009) used three focus groups with 30 participants for item adaptation and creation after extracting relevant items from literature; followed by face validation among 30 participants and a consensus building among four experts using Delphi method .…”

Section: Resultsmentioning

confidence: 99%

“…Perera and Usgodaarachchi (2009) used three focus groups with 30 participants for item adaptation and creation after extracting relevant items from literature; followed by face validation among 30 participants and a consensus building among four experts using Delphi method . Open‐ended questions were used by Imanaka et al and the comments section was used by Stewart and Spencer.…”

Section: Resultsmentioning

confidence: 99%

“…The The 19 included studies were published between 1984 and 2009. [15][16][17][23][24][25][26][27][28][29][30][31][32][33][34][35][36][37][38] Of these, 14 publications reported initial development and validation (Table 1), whereas the other five publications were follow-up studies that re-assessed some aspects of validity and reliability ( Table 2). The initial validation for most studies (n = 8) was conducted among adults attending dental clinics, whereas the rest (n = 6) were carried out among adult populations selected from nonclinical settings.…”

Section: Resultsmentioning

confidence: 99%

“…As patient satisfaction is patients’ subjective rating of healthcare services and personnel, incorporating the patients’ subjective perspective is important for the validity of the instruments that measure patient satisfaction. Methodological considerations for the inclusion of patients’ satisfaction were reported only in three of the 19 included publications . There were limited details regarding the details of the focus groups used, the criteria used for inclusion of feedback in to the questionnaires, or the details of the use of open‐ended questions that were incorporated in to the questionnaire .…”

Section: Discussionmentioning

confidence: 99%

See 4 more Smart Citations

Critical review of the validity of patient satisfaction questionnaires pertaining to oral health care

Nair

Ishaque

Luzzi

et al. 2018

Comm Dent Oral Epid

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Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

See 3 more Smart Citations

Critical review of the validity of patient satisfaction questionnaires pertaining to oral health care

Nair

Ishaque

Luzzi

et al. 2018

Comm Dent Oral Epid

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Exploring the Predictive Ability of Two New Complementary Instruments for Assessing Effective Therapeutic Communication Skills of Dental and Dental Hygiene Students

Schönwetter

Wener

Mazurat

et al. 2012

Journal of Dental Education

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Research on the development of effective therapeutic communication skills for oral health providers is slowly evolving. One of the initial steps in this research is to identify and address gaps in the work of previous researchers. Ultimately, the educational goal of competence in communications skills development is to provide improved patient care including improved patient satisfaction. This article is the third in a series describing the development of and indings from the new complementary Patient Communication Assessment Instrument (PCAI) and Student Communication Assessment Instrument (SCAI). The aim of the study reported here was to look at the relationship between communication skills and patient and student clinician gender interactions, sociodemographic factors (e.g., age, income), and changes in these interactions with length of treatment. A total of 410 patient assessments (PCAI) and 410 matching student self-assessments (SCAI) were used for further data analysis. Patients of female student clinicians, female patients, patients of a higher and the lowest income range, and older patients reported statistically signiicant higher student communication scores. The PCAI identiied that certain groups of patients consistently report higher scores than other groups, whereas the SCAI identiied differences between male and female student clinicians. The results have implications for educational protocols, communication strategies, and the need for continued research regarding sociodemographic factors and their relationship to patient satisfaction.

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Patient Satisfaction Surveys in Dental School Clinics: A Review and Comparison

Ahmady

Pakkhesal

Zafarmand

et al. 2015

Journal of Dental Education

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Health care is becoming more patient-centered and, as a result, patients' experiences of care and assessment of satisfaction are taken more seriously. Patient satisfaction inluences treatment cooperation, and better cooperation leads to healthier patients in the long term. This generalization clearly applies in the dental school clinic setting. Furthermore, dental school clinics' administrators and clinicians should know about the dimensions of their patient satisfaction in order to provide the highest quality of care. The aim of this study was to review studies published between 1980 and March 2014 to identify the dimensions used to measure patients' satisfaction when they receive services in dental school clinics. The PubMed database was used to access published studies using patient satisfaction surveys in dental school clinics, and the dimensions used in these surveys were then categorized. Through several stages of searching in PubMed, the authors selected 41 articles from a total of 730; after further critical appraisal, nine articles were retained. Five dimensions included in patient surveys were identiied: quality, interaction, access, environment, and cost. Determining the dimensions used in patient satisfaction surveys in dental school clinics can assist academic dental institutions in providing the highest quality of care.

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Validity and reliability of patient satisfaction questionnaires in a dental school in Japan

Abstract: The questionnaires used in this study are useful for measuring patient satisfaction in the dental school hospital setting.

Cited by 16 publications

References 8 publications

Critical review of the validity of patient satisfaction questionnaires pertaining to oral health care

Critical review of the validity of patient satisfaction questionnaires pertaining to oral health care

Exploring the Predictive Ability of Two New Complementary Instruments for Assessing Effective Therapeutic Communication Skills of Dental and Dental Hygiene Students

Patient Satisfaction Surveys in Dental School Clinics: A Review and Comparison

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