Value creation in dynamic customer- centric networks

Fragidis, Garyfallos; Tarabanis, Konstantinos; Koumpis, Adamantios

doi:10.1109/icebe.2006.105

Cited by 8 publications

(6 citation statements)

References 11 publications

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“…This paper exposes the best practices in the case for why Hsinchu Science Park HSP in Taiwan provides tools for building the park that are more creative, productive, and efficient by applying principles of creative collaboration, knowledge sharing, services platform and social networking [1]. Hsinchu Science Park Administration HSPA introduces a powerful new concept -"Customer-centric Services System" (CCSS)-being introduced to HSP.…”

Section: Introductionmentioning

confidence: 99%

Notice of Retraction: Co-creating Customer-Centric Service System for Innovative Industrial Cluster: Implementation of NSoC Program as a Transition Paradigm of Hsinchu Science Park, Taiwan

Hwang

Hsu

Hwang³

2009

2009 IITA International Conference on Services Science, Management and Engineering

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Section: Introductionmentioning

confidence: 99%

Notice of Retraction: Co-creating Customer-Centric Service System for Innovative Industrial Cluster: Implementation of NSoC Program as a Transition Paradigm of Hsinchu Science Park, Taiwan

Hwang

Hsu

Hwang³

2009

2009 IITA International Conference on Services Science, Management and Engineering

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“…For example, in a previous work we [13] proposed the value integration model as a mechanism for the configuration of composite products, the integration of disparate value chains and the coordination of business activities in electronic markets. Anderson and Anderson [14] proposed the service hub model, in which a central coordinating organization assembles the customer's value chain and calls on and coordinates other members.…”

Section: A Business Model For Customer-centric Business Ecosystemsmentioning

confidence: 99%

“…Web services' modularity permits the development of orchestrations and choreographies [22]. Choreographic syntheses seem to be more important in customer-centric value networks [13].…”

Section: Technological Enablers Of the Business Modelmentioning

confidence: 99%

“…For example, when a customer wants to travel abroad, public administration adds value by providing health insurance for travellers and regulates the travel by imposing passport and visa requirements [13]. The public administration ecosystem is formed around a 'onestop shop' or a governmental portal, which provide the infrastructure for electronic access to public services and information and coordinates public agencies in the delivery of public services.…”

Section: A Conceptual Model For Customer-centric Business Ecosysmentioning

confidence: 99%

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Conceptual and Business Models for Customer-Centric Business Ecosystems

Fragidis

Tarabanis

Koumpis³

2007

2007 Inaugural IEEE-IES Digital EcoSystems and Technologies Conference

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Information technology and the Internet favour the development of business networks, in which business partners cooperate to produce composite products and services that meet the customer needs. Customer participation in these networks, even though necessary, is usually neglected or submissive to the needs of the business enterprises. Based on the metaphor of 'business ecosystems', this paper argues for the need to introduce customers as active members of business networks and proposes a conceptual and a business model of customer-centric business ecosystems. The business model is based on a technological platform, which enables the development, the dynamic configuration and the coordination of the customer-centric business ecosystem. The operations of the platform follow the paradigm of service oriented architectures and they can be implemented with the use of web services. The paper discusses also the strategic aspects of the development of customer-centric business ecosystems.

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“…In tourism, customers tend to have complex needs that can only be satisfied by the aggregation of services [17].…”

Section: Guidelines For Customer-centric Models On the Semantic Webmentioning

confidence: 99%

Providing Customer-Centric Service: Customization and Composition of Service on the Semantic Web

Fragidis

Giantsiou

Tarabanis

2008

2008 International Conference on Computational Intelligence for Modelling Control &Amp; Automation

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The Semantic Web promotes customer-centric approaches in the creation of value and upgrades the role of agents in the configuration of service and solutions for the customer. In this paper we provide a framework for exploiting Semantic Web opportunities in the selection, synthesis and performance of value adding activities for the end customer. The role of the mediator is extended beyond the automation of the process to allow for the identification customers' implicit needs. We consider the use of WSMO for the development of such a customer-centric environment and outline the technological environment and some characteristic implementation features. Our purpose is to reveal the opportunities of Semantic Web for the development of customer-centric service models and to describe the role and functions of intermediaries in such environments.

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Value creation in dynamic customer- centric networks

Cited by 8 publications

References 11 publications

Notice of Retraction: Co-creating Customer-Centric Service System for Innovative Industrial Cluster: Implementation of NSoC Program as a Transition Paradigm of Hsinchu Science Park, Taiwan

Notice of Retraction: Co-creating Customer-Centric Service System for Innovative Industrial Cluster: Implementation of NSoC Program as a Transition Paradigm of Hsinchu Science Park, Taiwan

Conceptual and Business Models for Customer-Centric Business Ecosystems

Providing Customer-Centric Service: Customization and Composition of Service on the Semantic Web

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