Vehicle Fleet Management Practices and Service Delivery in State Owned Enterprises in Zimbabwe

Chiparo, John Promise; Tukuta, Marian; Musanzikwa, Michael

doi:10.4236/jtts.2022.122010

Cited by 3 publications

(4 citation statements)

References 33 publications

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“…The study findings show that MS moderates the effect of fleet MS on both PSQ and PHSP. This is confirmed by earlier studies by Chiparo and Tukuta (2022), Elkomy et al. (2020), Kalgin et al.…”

Section: Discussionsupporting

confidence: 91%

“…The study findings show that MS moderates the effect of fleet MS on both PSQ and PHSP. This is confirmed by earlier studies by Chiparo and Tukuta (2022), Elkomy et al (2020), Kalgin et al (2018), Na-nan et al (2018 and Rusli et al (2021) which also settled for almost similar results.…”

Section: Theoretical Implicationssupporting

confidence: 89%

“…This implies that the public health sector service quality and performance in Zimbabwe can be improved by GPS, RFID, AVM and BC. A similar study was conducted by Chiparo and Tukuta (2022) and they concluded that service delivery and public sector performance can be improved by proper fleet management systems.…”

Section: Theoretical Implicationsmentioning

confidence: 74%

See 2 more Smart Citations

Fleet management system, perceived service quality and the public health sector performance in Zimbabwe

Chikazhe

Siziba

Bhebhe

et al. 2023

IJPSM

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PurposeThe purpose of the study is to establish the relationship between public health sector performance (PHSP), fleet management system, perceived service quality (PSQ) and management style (MS).Design/methodology/approachA total of 260 managerial employees were randomly selected from 5 major public hospitals in Zimbabwe to participate in this cross-sectional survey.FindingsFleet management system was found to positively influence both PSQ and PHSP. The results indicated that PSQ has a positive effect on PHSP. MS was found to moderate the effect of fleet management system on both PSQ and PHSP.Originality/valueThe current study provides fresh insights and validates extant knowledge on PHSP, fleet management and PSQ within the public health sector departments. It extends further knowledge on the public health performance in the Sub-Saharan region, as it shows that dimensions on fleet management have a direct influence on PHSP.

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Section: Discussionsupporting

confidence: 91%

Section: Theoretical Implicationssupporting

confidence: 89%

See 1 more Smart Citation

Fleet management system, perceived service quality and the public health sector performance in Zimbabwe

Chikazhe

Siziba

Bhebhe

et al. 2023

IJPSM

View full text Add to dashboard Cite

show abstract

“…Driver management may be considered an organization's most valuable asset, and State-Owned Enterprises (SOEs) must invest in it to secure their survival and growth ( [1] & [2]). SOEs are the primary suppliers of important public services including water, power, transportation, telecommunications, and postal services in both emerging and established economies, ( [3]).…”

Section: Introductionmentioning

confidence: 99%

Driver Management and Service Delivery: Insights within State-Owned Enterprises in Zimbabwe

Chiparo¹,

Tukuta²,

Musanzikwa³

2022

JTTs

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Transport management practices and performance of diamond mining companies in Zimbabwe

Kanyepe

2023

Cogent Business & Management

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Vehicle Fleet Management Practices and Service Delivery in State Owned Enterprises in Zimbabwe

Cited by 3 publications

References 33 publications

Fleet management system, perceived service quality and the public health sector performance in Zimbabwe

Fleet management system, perceived service quality and the public health sector performance in Zimbabwe

Driver Management and Service Delivery: Insights within State-Owned Enterprises in Zimbabwe

Transport management practices and performance of diamond mining companies in Zimbabwe

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