2020
DOI: 10.1108/pr-06-2020-0448
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Violence at work in the ambulance service: the role of HRM and other systems

Abstract: PurposeParamedics' work environment is constantly changing and unpredictable. Controlling environmental risks is difficult for the HR department and requires support of external systems such as unions and policymakers. Acknowledging environmental complexity, and the interaction of external systems, this study examines how the HRM system manages and responds to violence against paramedics.Design/methodology/approachData were collected from three Australian state ambulance services. Detailed accounts from 72 sem… Show more

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