Viral vitriol: Predictors and contagion of online toxicity in World of Tanks

Shen, Cuihua; Sun, Qiusi; Kim, Tae‐Young; Wolff, Grace; Ratan, Rabindra; Williams, Dmitri

doi:10.1016/j.chb.2020.106343

Cited by 65 publications

(54 citation statements)

References 34 publications

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“…TB, or toxicity, is a common concomitant in MOGs [14,9]. It encompasses of verbal or non-verbal harassment or intentional triggering of teammates and thereby can constitute of a variety of different negative behaviors, such as flaming and griefing [5,9,15,8,11,16]. In contrast to cyberbullying, which is an intentional and aggressive form of personal harassment in the online environment, TB is characterized by being temporal and primarily an attempt to cope with frustration as a specific form of external attribution [4,17] (see Table 1).…”

Section: Toxic Behavior In Multiplayer Online Gamesmentioning

confidence: 99%

“…The presence of a single toxic player can critically affect team cohesion [20] and overall team performance [14,15,16,20] by causing stress and conflict among team members. Although TB is mostly a temporary phenomenon, it has been shown to be contagious among gamers [15,8]. Research suggests that continuous exposure to TB in certain online environments can cause psychological and emotional problems such as anxiety and low self-esteem [4,5,21].…”

Section: Toxic Behavior In Multiplayer Online Gamesmentioning

confidence: 99%

“…In the context of MOBA games such as Dota 2, TB can manifest through gameplay (e.g., intentionally stealing resources from teammates) and through team communication in the form of verbal and written abuse [4]. Previous research already showed that TB is influenced by a variety of factors, highlighting the role of game design and in-game events [8,9] as well as personality and attitudinal factors [10,11]. The impact of offline culture and demographic variables has been less studied in the extant literature.…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Understanding toxicity in multiplayer online games: The roles of national culture and demographic variables

Kordyaka¹,

Krath²,

Park³

et al. 2022

Proceedings of the Annual Hawaii International Conference on System Sciences

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Toxic behavior (TB) is a negative response to in-game frustration in multiplayer online games (MOG) that can ruin the playing experience, causing financial damage to MOG operators. Understanding the drivers of TB is an important step to curb the behavior. In this work, we consult the model of national culture (MNC) as well as demographic variables (e.g., education, gender, and age) as antecedent variables of TB using an exploratory design. We surveyed players of League of Legends and Dota 2 with two samples, based on the MNC, from North America (n=155) and India (n=119). We observed significant cultural differences in TB, with higher levels of self-reported toxicity in the Indian sample. In both samples, consistent with previous findings, age was negatively associated with TB. However surprisingly, there was a statistically significant difference among the two groups in terms of the relationship between education and TB.

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Section: Toxic Behavior In Multiplayer Online Gamesmentioning

confidence: 99%

Section: Toxic Behavior In Multiplayer Online Gamesmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Understanding toxicity in multiplayer online games: The roles of national culture and demographic variables

Kordyaka¹,

Krath²,

Park³

et al. 2022

Proceedings of the Annual Hawaii International Conference on System Sciences

View full text Add to dashboard Cite

show abstract

“…A notable exception to this overall pattern is the mixed gaming category, where the aggregate proportion of incivility across all the years is higher than in political groups. Unlike other mixed groups, where incivility may be closely moderated and restricted by group members, gaming groups are known for endorsing incivility as a special social norm and encouraging uncivil behaviors such as flaming and trolling (Shen et al, 2020). Thus, incivility is likely to be promoted in such groups no matter whether discussions revolve around games or politics.…”

Section: Discussionmentioning

confidence: 99%

“…cultures where incivility may be a norm (Massanari, 2017). For instance, participants in gaming communities may bash others for losing or call them names for poor performance (Shen et al, 2020). In short, non-political groups discussing distinct topics might differ in the volume and fluctuations in incivility.…”

Section: Different Non-political Topicsmentioning

confidence: 99%

Over-Time Trends in Incivility on Social Media: Evidence From Political, Non-Political, and Mixed Sub-Reddits Over Eleven Years

2021

Self Cite

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Incivility in social media has become a major concern of the public, who perceive uncivil online interactions to be both widespread and increasing. This study provides a descriptive account of incivility dynamics over the past 11 years by examining the trends of incivility in three main categories of social media interactions: political, mixed, and non-political. Using longitudinal data from Reddit that accounts for 95% of the entire Reddit universe across 11 years and relying on the combination of supervised machine learning models and traditional statistical inference, the study found that incivility consistently represents around 10% of total Reddit comments. Additionally, political groups tend to be more uncivil, and discussions in mixed groups that are not overtly political but nevertheless discuss politics are less uncivil than in political groups. We also found that the fluctuations of incivility correspond to offline events and platform-specific policies.

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Toxic behaviors in online multiplayer games: Prevalence, perception, risk factors of victimization, and psychological consequences

Zsila

Shabahang

Aruguete

et al. 2022

Aggressive Behavior

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The rapid proliferation of online multiplayer games has opened a new avenue for aggressive behaviors such as hostile communication, sabotaging, and griefing. The present investigation explores the prevalence, perception, risk factors, and consequences of victimization in toxic behaviors. A total of 2097 Hungarian gamers (88.5% male, Mage = 26.2 years, SD = 6.8) completed an online questionnaire. Most (66%) were victims of such incidents in the past year, and gamers considered the problem of toxic behaviors as severe. Younger gamers who spent more time playing competitive videogames (especially multiplayer online battle arena and shooter games) were more likely to experience toxic behaviors from others. Repeatedly victimized gamers reported more symptoms of depression and problematic videogame use, while victim/perpetrators expressed higher anxiety and anger rumination. These results highlight the importance of cultivating prosocial group norms in gamers to improve safety of online multiplayer environments.

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Viral vitriol: Predictors and contagion of online toxicity in World of Tanks

Cited by 65 publications

References 34 publications

Understanding toxicity in multiplayer online games: The roles of national culture and demographic variables

Understanding toxicity in multiplayer online games: The roles of national culture and demographic variables

Over-Time Trends in Incivility on Social Media: Evidence From Political, Non-Political, and Mixed Sub-Reddits Over Eleven Years

Toxic behaviors in online multiplayer games: Prevalence, perception, risk factors of victimization, and psychological consequences

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