Virtual Restaurants: Customer Experience Keeps Their Businesses Alive
Maria I. Klouvidaki,
Nikos Antonopoulos,
Georgios D. Styliaras
et al.
Abstract:Due to COVID-19 restrictions, many restaurants were forced to discontinue in-person service, either by locking down or finding alternative methods of operation. Despite the fact that, in the United States of America, digital restaurants have already been established for many years, in Greece, this phenomenon became popular during the pandemic. These delivery-only companies operate exclusively online, allowing customers to place orders from restaurants without a physical location. This has revolutionized the pr… Show more
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